Kristine Woolweaver
Customer Service/ Support Agent
Akron,OH
Summary
Dedicated Residential House Cleaner with Professional Cleaners, known for exceptional customer service and deep cleaning expertise. Proven reliability and punctuality led to an expanded clientele through positive referrals. Skilled in stain removal and efficient time management, fostering a trustworthy environment while training new employees to uphold high standards.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Telephone Customer Service Representative
Ameridial
2021 - 2026
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Effectively diffused customer complaints, turning potentially negative experiences into opportunities for positive outcomes and continued business relationships.
- Managed time effectively between inbound calls while also completing assigned administrative tasks such as email correspondence or reporting responsibilities.
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
Home Health Caregiver
Bianca Corley
10.2020 - 02.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
Deliver Driver
Door Dash
2020 - 2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Car Detailer
Magic Touch Car Wash
10.2012 - 03.2015
- Washed cars and trucks daily for auto dealership.
- Provided exceptional customer service and addressed customer inquiries.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
Residential House Cleaner
Professional Cleaners
03.2005 - 04.2007
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
Education
General Studies
Cuyahoga Falls High School
Cuyahoga Falls, OH06.2026
Skills
Flexible scheduling
Deep cleaning expertise
Reliability and punctuality
Pet mess cleanup
Stain removal techniques
Bathroom sanitization
Efficient time management
Certification
Certified nursing assistant
Timeline
Certified nursing assistant
10-2023
Home Health Caregiver
Bianca Corley
10.2020 - 02.2023
Car Detailer
Magic Touch Car Wash
10.2012 - 03.2015
Residential House Cleaner
Professional Cleaners
03.2005 - 04.2007
Telephone Customer Service Representative
Ameridial
2021 - 2026
Deliver Driver
Door Dash
2020 - 2023
General Studies
Cuyahoga Falls High School