Angela Blanks
St. Louis,MO
Summary
To secure a challenging position with an organization which will enable me to apply my education and skills to the benefit of the organization.
Experienced non-medical Care Provider offering 10 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating, and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
21
21
years of professional experience
Work History
Telephone Customer Service Representative
Answer Midwest
Alton, IL
06.2023 - 03.2025
- Managed high-volume inbound calls to provide exceptional customer support and resolve inquiries efficiently.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Shift Supervisor
Ansaring Corp.
St. Louis, MO
04.2008 - 06.2023
- Managed high-volume inbound calls to provide exceptional customer support and resolve inquiries efficiently.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Caregiver
Agape Home Health
St Louis, MO
04.2025 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, meal preparation, and medication management for diverse clientele.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Advantage Home Health Care Inc
St Louis, MO
11.2014 - 06.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Dispatcher
St. Louis Alarm Monitoring
St. Louis, MO
07.2007 - 12.2009
- Answer burglar and fire alarms. Dispatch Police & Fire Dept if needed. Deal with customers on a daily basis re: accts. Type operator comments due to events that happen. Test alarm systems to make sure they are functioning properly. Customer service.
Clerk
Bee Line Snack Shop
Jefferson City, MO
09.2005 - 02.2006
- Opened store & stick gas tanks daily. Stock cooler and cigarettes. Sweep, mop, and clean restrooms. Responsible for counting bank till before and after each shift. Customer service.
Store Manager
Alliance Petroleum
Jefferson City, MO
11.2004 - 04.2005
- Opened store daily. Covered all call-off shifts. Prepared daily statements and general ledgers for daily statements. Made bank depositories. Ordered inventory through a distributing company. Prepared employee schedules and payroll. Maintained customer and employee satisfaction.
Education
B.S. - Business Administration
Lincoln University
Jefferson City, MO05-2005
High School - General Studies
Sumner High School
St. Louis, MO01-1999
Skills
- Excellent customer service skills
- Respectful and compassionate
- Problem-solving
- Multitasking and organization
- Time management
- Dependable and responsible
- Call center experience
- Computer proficiency
- Scheduling
- Appointment scheduling
Timeline
Caregiver
Agape Home Health
04.2025 - Current
Telephone Customer Service Representative
Answer Midwest
06.2023 - 03.2025
Caregiver
Advantage Home Health Care Inc
11.2014 - 06.2019
Shift Supervisor
Ansaring Corp.
04.2008 - 06.2023
Dispatcher
St. Louis Alarm Monitoring
07.2007 - 12.2009
Clerk
Bee Line Snack Shop
09.2005 - 02.2006
Store Manager
Alliance Petroleum
11.2004 - 04.2005
B.S. - Business Administration
Lincoln University
High School - General Studies
Sumner High School