Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Vanover

Port St Lucie,FL

Summary

Dynamic customer service professional with a proven track record at Tele Performance, USA. Adept at complaint resolution and building rapport, I excel in fast-paced environments, consistently achieving high customer satisfaction. My strong problem-solving skills and goal-oriented approach ensure effective appointment scheduling and escalation handling, driving results and enhancing service delivery.

Overview

1
1
Language
2014
2014
years of professional experience

Work History

Telephone Customer Service Representative

Tele Performance, USA

The Brandy of Tradition

Activities Coordinator
Port Saint Lucie, FL
2022 - 2023

The Gardens of Port St. Lucie

Activities Director
Port Saint Lucie, FL
03.2021 - 2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

The Kane Center

Event Coordinator
Stuart, FL
2019 - 2021

Event planner and coordinator

Venue on-site coordinator for special events.

50 to 350 people capacity.

Supported billing, food and beverage orders, and new event proposals; followed up by email and provided tours for prospective customers.

Responsible for on site events set up and breakdown

St. Lucie Council on Aging Inc.

Activities Coordinator/properties Attendant
Port Saint Lucie, FL
2013 - 2016
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Hands of St. Lucie County Inc.

Patient Navigator
Ft. Pierce, FL
04.2010 - 05.2013
  • Supported patient navigation workflows by organizing referrals, appointments, and intake documentation.
  • Assisted patients with insurance forms, eligibility questions, and service access requirements.
  • Coordinated follow-up communications to confirm care plans and reduce missed appointments.
  • Maintained accurate records in patient tracking systems and updated case notes promptly.
  • Prepared visit materials and routed documents to appropriate clinical and administrative staff.
  • Responded to patient questions with clear guidance on next steps and available resources.

Education

High School Diploma -

Academy of Our Lady of Good Council
White Plains, New York
06.1989

Skills

  • Goal oriented
  • Escalation handling
  • Appointment scheduling
  • Complaint resolution
  • Typing speed
  • Payment processing
  • Building rapport
  • Feedback collection
  • Brand representation
  • Call handling
  • Language proficiency
  • Script adherence
  • Customer service
  • Problem-solving skills
  • Call center customer service
  • Resolving issues

Languages

Spanish
Professional Working

Timeline

The Gardens of Port St. Lucie

Activities Director
03.2021 - 2023

Hands of St. Lucie County Inc.

Patient Navigator
04.2010 - 05.2013

Telephone Customer Service Representative

Tele Performance, USA

The Brandy of Tradition

Activities Coordinator
2022 - 2023

The Kane Center

Event Coordinator
2019 - 2021

St. Lucie Council on Aging Inc.

Activities Coordinator/properties Attendant
2013 - 2016

High School Diploma -

Academy of Our Lady of Good Council