Experienced pharmacy technician skilled in precise prescription filling and customer engagement. Strong understanding of regulatory compliance concerning fraud, waste, and abuse. Proven ability to lead teams and manage pharmacy operations effectively. Adept at thriving in fast-paced environments while maintaining high standards of service.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Pharmacy Technician II
Our Lady of the Lake Hospital
Baton Rouge, LA
09.2023 - Current
Vaccine administration
High-volume inbound and outbound calls
Dispensed medications according to prescriptions from healthcare providers
Assisted pharmacists in preparing and labeling pharmaceuticals
Maintained accurate inventory of medications and supplies
Provided customer service by answering medication-related inquiries
Processed prescription orders using pharmacy management software.
Ensured compliance with safety regulations and pharmacy policies
Collaborated with healthcare professionals to optimize patient care services
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
Teamed with peers, technicians and pharmacists to prioritize and complete orders
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
Resolved customer complaints in a timely manner while maintaining professionalism at all times
Certified Pharmacy Technician
Winn-Dixie Pharmacy
Baton Rouge, LA
03.2019 - 09.2023
Assisting and engaging with customers daily, getting to know them by name, and anticipating their needs before they ask
I started as a front-end grocery cashier and was later chosen to assist in the pharmacy; my role as a pharmacy clerk inspired me to pursue a career as a technician
Graduated with honors from the program and scored exceptionally high on the certification exam.
Taking the initiative to become CPR and immunization certified
Data entry, prescription order entry, and fulfillment
Counting and labeling prescriptions.
Assisting pharmacists with MTMs
Provided COVID-19 and influenza vaccinations
Performed administrative duties such as filing, answering multiline phone systems, faxing, cashiering, and inventory management
Prepared medication for delivery.
Nutritional Care Technician
Baton Rouge General Hospital
Baton Rouge, LA
05.2014 - 08.2018
Promoted to Tier II dietary aide after only six months
Advanced to a patient satisfaction dietary aide within one year
Demonstrating a solid drive and motivation for patient satisfaction with their meals and nutritional needs to promote healing and recovery
Exceptional work ethic and drive
Meal ordering and delivery to patients on a hospital unit
Trained new hires, counseled, and motivated team members to excel
Celebrated patient birthdays and other special occasions
Community Health Worker (Care Manager) at UnitedHealth Group Community and State LACommunity Health Worker (Care Manager) at UnitedHealth Group Community and State LA