Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
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Kristine M Tesh

Kristine M Tesh

Bunnell,FL

Summary

Professional, Hardworking, Passionate job seeker Efficient and Friendly. Delivering professional customer service and administrative excellence, seeking to utilize my skills.

Work History

Tax Collector

Suzanne Johnston Tax Collector
Bunnell, FL
  • Maintained up-to-date knowledge of federal, state, and local tax laws.
  • Safeguarded sensitive taxpayer information through strict adherence to data security protocols within the department''s record-keeping systems.
  • Implemented fraud prevention measures to identify and address potential instances of tax evasion or underreporting.
  • Kept case data and contact information up to date to expedite proceedings.
  • Increased accuracy of tax assessments by thoroughly reviewing property appraisals and exemption applications.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Provide clerical support; such as, copying, faxing, dispersing mail, and filing documents
  • Handled cash transactions accurately, ensuring proper documentation for financial records.

FRONT DESK STAFF AND KIDS KLUB ATTENDANT

Esporta Fitness
Orlando, FL
  • Meet, greet and check-in members and guests in a professional and courteous manner
  • Answer questions and address, resolve or escalate issues to management personnel to satisfy members
  • Update member's account information using various computer applications
  • Answer over 30 telephone calls per day to field inquiries from members, potential members, vendors and other callers seeking information
  • Conducted tours of facility for visitors answering questions and promoting memberships
  • Perform and complete membership sign-ups
  • Collaborated with team members to improve overall service quality and guest experience.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Handled cash transactions accurately, providing guests with prompt billing services.

Assistant Manager

Motherhood Maternity
Orlando, FL
  • Welcomed each customer to the store and offered help as needed
  • Managed the cash register, including customer returns
  • Created seasonal clothing displays, including dressing and arranging mannequins
  • Assisted customers with dressing room needs, including bringing clothing in different sizes and offering outfit suggestions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Home Inspector

Complete Home Inspections Inc
  • Provided excellent customer service, promptly responding to inquiries and scheduling appointments at convenient times for clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

HIGH SCHOOL DIPLOMA -

WEST ORANGE HIGH SCHOOL
05.2010

Skills

  • Bilingual
  • Reliability
  • Professionalism
  • Excellent Customer Service
  • Fast Typing Skills
  • Data Management
  • Strong Ethics
  • Excellent Communication skills
  • Team Collaboration
  • Organizational Skills
  • Problem Solving Abilities
  • Adaptability and Flexibility
  • Basic Accounting Principles
  • Decision Making
  • Goal Setting
  • Payment Processing
  • Fast, Efficient, Detail Oriented and Multitasking Skills

Additional Information

Receptionist at Complete Home Inspections Inc (386) 237-0428

  • Provide excellent customer service, promptly responding to inquiries and scheduling appointments at convenient times for clients.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for products, services, and company information.
  • Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Languages

English
Spanish
Portuguese
American Sign Language

Timeline

Tax Collector

Suzanne Johnston Tax Collector

FRONT DESK STAFF AND KIDS KLUB ATTENDANT

Esporta Fitness

Assistant Manager

Motherhood Maternity

Home Inspector

Complete Home Inspections Inc

HIGH SCHOOL DIPLOMA -

WEST ORANGE HIGH SCHOOL

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Kristine M Tesh