Kristinia Moore
Summerville,SC
Summary
Experienced Health Information Specialist with a strong background in medical office settings. Extensive knowledge of healthcare clinical applications and software. Skillfully coordinates prompt delivery of medical records and efficiently scans documents to ensure patient file security. Known for exceptional organizational abilities and dependability, adept at managing multiple priorities with a positive attitude. Demonstrates a proactive approach by willingly taking on additional responsibilities to contribute to team goals.
Overview
16
16
years of professional experience
Work History
Bartender
ASRC Federal
North Charleston, SC
01.2025 - Current
Dispatcher
Chenega/FLETC
North Charleston, SC
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Health Information Specialist
Ciox
Alpharetta, GA
04.2021 - 09.2022
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Retrieved medical data for physicians and patients.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Process Patient Medical Information
- Process Patient Medical Faxes
- Daily Use of Epic, Teams, Vyne, Excel and Word
FIELD OFFICE SPECIALIST
South Carolina Probation, Parole, and Pardon Services
Summerville, SC
04.2019 - 04.2021
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations
- Greeted visitors and escorted them to their destinations
- Answered phones, faxes, and emails while upholding all offender confidentiality protocols and standards
- Proofread documents and organized records, reports, and documents
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Created and maintained new filing system, improving file retrieval time by office associates
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Received, screened, managed, and directed all incoming telephone calls
- Communicated with and interacted with offenders
- Input of all new and existing offender cases: Standard, CSP, SRP,
- Shock Parole, and New Releases
- Input of Form 9's and 1217's into offender accounts and OMS profiles
- Entry of NCIC Warrants
- Running and Retrieving Offender RAP Sheets
- Handling of Money such as cash, checks, and money orders
- Then posting those payments to offenders accounts
- Running any and all Weekly/Monthly/and Yearly Reports needed
- Assisting Probation Agents and assigning offenders to correct badge numbers
CASHIER/ CUSTOMER SERVICE
Delta Pharmacy
Moncks Corner, SC
12.2017 - 04.2019
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
- Backed up store team members with restocking, merchandising, and cleaning work
- Placed customer merchandise orders to fulfill requests and resolve service issues
- Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems
- Helped management solve customer concerns with proactive approaches based on retail knowledge
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
- Engaged customers and built connections using positive, upbeat attitude
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Help customers navigate to find what was needed
- Alphabetize/ Organize patient medication bags
- Assisted Pharmacist when needed
- Assisted to drive thru window duties
STUDENT INTERN, Cuspids Inc
North Charleston, SC
04.2015 - 06.2015
- Answered incoming calls and directed messages to correct party
- Supported front office staff by providing word processing of correspondence and reports
- Greeted visitors and escorted them to their destinations
- Worked on special projects, taking lead on important project initiatives
- Recorded/Filed new and existing patient data
- Input all medical records into electronic medical records system
- Called to verify patient insurance providers and documented eligibility for billing practices
- Assisted company owner with daily/weekly inventory of medical products while ensuring filing practices were maintained
- Assisted company owner with projects and taking leads in those projects
O'Charleys Restaurant and Bar
Summerville, SC
09.2010 - 09.2011
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Upheld high sanitation and safety standards while delivering and serving food
- Kept hostess team informed of table progression and availability
- Fostered fun atmosphere and family-style work environment
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Assisted guests with making menu choices
- Greeted all guests with smile and friendly greeting
- Used POS system to accurately input orders and process payments
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Entered orders, delivered food and beverages, and processed payments
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Answered phones and took phone orders for customer pick up or delivery
- Balanced trays with care to successfully deliver large volumes of food quickly
- Restocked stations regularly to help team stay efficient and meet customers' needs.
ADMINISTRATIVE ASSISTANT
Mantech International
North Charleston, SC
03.2010 - 02.2011
- Filed and retrieved documents, introducing more efficient filing system adopted by company
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
- Gained valuable skills by learning how to create spreadsheets
- Proofread business documents to check spelling, grammar and compliance with office policies
- Requested, shipped, and tracked battlefield operational media software for Department of Defense
- Ensured timely delivery to client of critical operational picture media
- Annotated and recorded meeting minutes on to company website for civilian and military personnel
LEGAL CLERK/ COURIER
Finkel Law Firm
North Charleston, SC
08.2009 - 03.2010
- Proofread legal documents, contracts, and correspondence for legal team.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Copied legal documents/ files for court days
- Daily office errands
- Distribute mail within the office to Paralegals and Lawyers
- Process of legal documents
Education
Associate of Applied Science -
Miller-Motte Technical College
Charleston SC07.2016
Summerville High School
Summerville, SC06.2009
Skills
- Hi, I'm Kristinia Moore
- Efficient office professional organizes and prioritizes tasks, working independently with little supervision
- Proficient in Microsoft Word, Excel, and PowerPoint Very resourceful and highly adaptable
- Eager to learn new and improved methods
- Excellent problem solving
- Ability to multi-task
- Flexible and Adaptable
Timeline
Bartender
ASRC Federal
01.2025 - Current
Dispatcher
Chenega/FLETC
05.2024 - Current
Health Information Specialist
Ciox
04.2021 - 09.2022
FIELD OFFICE SPECIALIST
South Carolina Probation, Parole, and Pardon Services
04.2019 - 04.2021
CASHIER/ CUSTOMER SERVICE
Delta Pharmacy
12.2017 - 04.2019
STUDENT INTERN, Cuspids Inc
04.2015 - 06.2015
O'Charleys Restaurant and Bar
09.2010 - 09.2011
ADMINISTRATIVE ASSISTANT
Mantech International
03.2010 - 02.2011
LEGAL CLERK/ COURIER
Finkel Law Firm
08.2009 - 03.2010
Associate of Applied Science -
Miller-Motte Technical College
Summerville High School