Kristion Nichols
Chicago Transit Authority, CTA
Evergreen Park,IL
1
Certification
8
years of professional experience
Passenger service and aviation professional with experience operating CTA buses and supporting flight operations at Southwest Airlines. Skilled in helping passengers, following safety procedures, communicating during delays, and staying professional in difficult situations.
Experienced in handling over four to five flights daily while prioritizing safety standards. Skilled in coordinating with airline crew to ensure punctual departure and arrival of flights, showcasing strong attention to detail and teamwork.
Solid background in delivering exceptional passenger service and ensuring safety compliance. Demonstrated ability to communicate effectively and resolve conflicts efficiently. Seeking flight attendant role.
Work History
Transit Bus Operator
1 Year 6 Months- Ensured passenger safety by monitoring conditions and enforcing safety protocols.
- Operated transit bus safely along assigned routes while maintaining schedule adherence and passenger security.
- Inspected vehicle readiness before service, documenting defects and reporting maintenance concerns promptly.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Maintained professionalism while resolving conflicts to ensure passenger satisfaction and safety.
- Enforced passenger rules and regulations while providing courteous service.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Managed time effectively by arriving at stops on schedule according to route times.
- Communicated effectively with dispatch regarding delays and route changes.
- Collaborated with colleagues to enhance operational efficiency and service quality.
- Documented incidents and reported issues promptly to support timely resolutions and uphold safety standards.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Mediated disputes between passengers to promote a respectful atmosphere and uphold transit policies.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
Ramp Agent
1 Year 9 Months- Coordinated with airline crew to ensure timely departures and arrivals, optimizing operational efficiency.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Loaded and unloaded baggage, cargo, and mail while maintaining strict adherence to safety procedures.
- Communicated effectively with team members to ensure timely flight departures.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated with flight crew to manage baggage handling based on flight schedules.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Guided aircraft to and from gate positions, maintaining on-time connections.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Student Aide (part time)
2 Years 11 Months- Prepared lesson materials for classroom teachers by photocopying, organizing supplies, and setting up instructional equipment, enhancing classroom readiness.
- Maintained organized learning environment by tidying workstations, sanitizing surfaces, and properly storing materials, promoting a safe and conducive educational space.
Manager of Operations slot machine store
1 Year 8 Months- Communicated promptly to customer issues with machines, providing efficient solutions.
- Collaborated with leadership to adjust staffing plans, priorities, and workflow demands during peak periods.
- Coordinated staff training, coaching, and performance feedback to strengthen team accountability and service quality.
Education
Highschool Diploma
Skills
CPR/First aid certification
Basic life support certification
Child and infant CPR certified
Conflict Management
De-escalation and Customer Service
De-Escalating
Passenger assistance
Safety procedures
Schedule adherence
Accessibility assistance
Incident reporting
Team collaboration
Reliability and punctuality
Food and beverage service
Hospitality service expertise
Certification
- BLS CPR AED & First Aid certified
- CDL Licensed Driver
Personal Information
Timeline
Transit Bus Operator
Chicago Transit Authority, CTA
04.2025 - CurrentRead More
Ramp Agent
Southwest Airlines
08.2023 - 05.2025Read More
Student Aide (part time)
Fiske Elementary School
09.2020 - 08.2023Read More
Manager of Operations slot machine store
Spin City
01.2019 - 09.2020Read More
Evergreen Park High School
Highschool Diploma
Read More