Kristle Blakely

● Assist healthcare providers with authorization status inquiries, modifications, and related concerns.

● Document detailed and accurate notes in member accounts to maintain complete records and support follow-up activities.

● Identify issues requiring additional review and escalate complex cases to team leads and supervisors.

● Utilize Omni, TruCare Classic, TruCare Cloud, and Medicaid state portals to access and verify healthcare-related information.

● Collaborate with multiple departments to resolve inquiries and support efficient workflows.

● Maintain HIPAA compliance and follow company policies, procedures, and documentation standards while working remotely.

● Manage a high volume of inbound calls while maintaining accuracy, professionalism, and quality customer service.

● Communicate effectively with providers and internal teams to resolve discrepancies and facilitate timely issue resolution

● Reviewed and collected employee timecards, followed up on missing information, and assisted with resolving discrepancies before payroll processing.

● Maintained and organized employee documentation to support compliance with company policies and procedures.

● Collaborated with contractors, sales managers, recruiting teams, and payroll associates to resolve administrative issues and support timely processing.

● Communicated onboarding requirements, company policies, insurance forms, W-2 forms, and I-9 documentation to contractors.

● Managed incoming calls and directed inquiries to the appropriate departments for resolution.

● Scheduled drug screenings and background checks and tracked completion of required documentation.

● Supported accurate data entry, recordkeeping, and document organization while managing competing priorities.

● Maintained office inventory and provided administrative support to ensure efficient daily operations

• Managed daily office operations, ensuring accurate administrative support and smooth workflow across departments.
• Coordinated scheduling, meetings, and calendar updates to maintain organized team communications.
• Oversaw invoice processing, purchase orders, and vendor correspondence with consistent attention to detail.
• Assisted freight tracking teams with coordination, documentation, and communication to promote efficient workflows to support compliance and accessibility.
• Tracked office supplies and replenished inventory to prevent disruptions in daily operations.
• Processed payroll, timekeeping, and attendance data with strong attention to detail.