Detail-oriented professional with strong customer service skills. Experienced in optimizing workflows and assisting in patient care. Ready to enhance service delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
Office Receptionist
Affordable Convenient Tires & Services LLC
Waipahu, HI
08.2024 - Current
Greeted and assisted customers, ensuring a welcoming atmosphere and prompt service.
Managing phone calls
Scheduled appointments and coordinated service requests to optimize workflow and customer satisfaction.
Handled customer inquiries for estimated cost for installing and balancing tires with tire disposal
Filing invoices for all the tire accounts
Checking inventory and ordering tire supplies
Sales Associate
Vape Kings
Kapolei, HI
06.2024 - 08.2024
Assisted customers in selecting products based on preferences and needs.
Maintained product displays to enhance visual merchandising and attract customer interest.
Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
Educated customers about product features and benefits to promote informed purchasing decisions.
Dental Assistant
Dr. Ryan Dung and Dr. Ryan Inouye DDS
Waipahu, HI
10.2023 - 06.2024
Assisted in patient preparation and care during dental procedures to enhance comfort and efficiency.
Maintained accurate patient records and documentation using electronic health record systems.
Sterilized instruments and ensured compliance with safety protocols to uphold infection control standards.
Taking radiographs (periapicals and panoramic)
Taking maxillary and mandibular impressions
Surgical Dental Assistant
Island Oral and Maxillofacial Surgery
Kapolei, HI
04.2019 - 06.2022
Assisted in preparing surgical instruments and ensuring sterile environments for procedures.
Assisting in single tooth, multiple teeth, full mouth extractions
Assisting in single implant, multiple implants, All-on-4 cases
Assisting in indirect and direct sinus lift cases
Assisting in biopsies of the mouth
Assisting in sedation cases such as general anesthesia and twilight sedation
Starting IV's
Pulling medications for sedation cases
Chinning, listening to patients breathing while monitoring vitals
Preparation of single implant, multiple implants and All-on-4 cases: surgical guide, implant, healing abutment, cover screw and implant analog
Taking iTero scans
Taking maxillary and mandibular impressions
Shaving of models
Fabricating temporary essix retainer
Inventory
Collaborated with surgeons to facilitate efficient workflow during oral surgeries.
Educated patients on post-operative care and treatment plans, enhancing patient understanding.
Surgical Dental Assistant
Pacific Maxillofacial Center
Honolulu, HI
04.2016 - 04.2019
Managed patient records and clinic operations and appointment flow.
Trained new staff on procedural protocols and best practices for surgical assistance.
Implemented improvements in instrument sterilization processes, reducing turnaround time significantly.
Monitored inventory levels of dental supplies, ensuring availability for seamless operations.
Assisting in single tooth, multiple teeth, full mouth extractions
Assisting in single implant, multiple implants, All-on-4 cases
Assisting in ridge preservation and ramus graft cases
Assisting in indirect and direct sinus lift cases
Assisting in biopsies of the mouth
Assisting in general anesthesia cases
Starting IV's
Pulling medications for sedation cases
Chinning, listening to patients breathing while monitoring vitals
Preparation of single implant, multiple implants and All-on-4 cases: surgical guide, implant, healing abutment, cover screw, implant analog
Taking iTero scans
Taking maxillary and mandibular impressions
Shaving models
Fabricating temporary essix retainer
Inventory
Following OSHA standards for PPE and sterilization techniques and equipment
Taking radiographs: periapical, panoramic, and CBCT
Dental Assistant
Honolulu Smiles - Dr. Todd Goode
Honolulu, HI
12.2012 - 03.2015
Chairside assistant for restorative cases
Chairside for simple extractions
Maxillary and mandibular impressions
Trimming of models and responsible for calling labs to send out cases
Performing the proper sterilization technique for dental instruments
Following OSHA standards
Taking periapical radiographs and panoramic x-rays