Work Preference
Summary
Work History
Education
Skills
Awards
Timeline
Work Availability
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Open To Work
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Kristobal Hernandez

San Antonio,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

General ManagerSales and Service ExpertScan Coordinator, Cashier, and Warehouse ReceiverFitness ManagerCustomer Service Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: San Antonio, TX, USSan Antonio, TX
Open to relocation: No

Important To Me

Career advancement

Summary

General Manager with over 15 years of experience in health, wellness, and fitness. Proven track record in enhancing operational efficiency, managing financial resources, and developing high-performing teams. Bilingual in English and Spanish, committed to driving customer satisfaction and engagement through innovative service delivery.

Work History

General Manager

Nuzuna
Newport Beach
10.2020 - 11.2024
  • Directed daily operations to enhance overall efficiency and service quality.
  • Oversaw budget allocation and financial management for sustainable growth.
  • Managed staff recruitment, training, and development initiatives for optimal performance.
  • Developed strategic marketing plans to increase brand awareness and customer engagement.
  • Implemented customer feedback systems to enhance service offerings and increase satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Coordinated vendor relationships to secure quality supplies and services that support operations.
  • Work closely with Coaches to ensure that members have a first-class experience every time they visit
  • Followed up daily with Sales Associates to ensure alignment on sales goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Ensured compliance with local health department regulations regarding food safety standards.

Sales and Service Expert

24 Hour Fitness
Multiple locations in LA
10.2013 - 03.2021
  • Executed CARE sales model with guests, articulating how 24 Hour Fitness products/services meet their fitness needs.
  • Conducted tours for potential members, highlighting facility, equipment, services, and amenities aligned with individual fitness goals while ensuring registration through digital kiosk.
  • Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
  • Effectively and professionally enrolls guests using Company sales techniques and protocol
  • Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
  • On-boarded new members and supported member retention activities, contributing to overall club profitability.
  • Consistently achieves or exceeds personal and team sales goals.
  • Conducted outreach to potential clients to identify sales opportunities.

Scan Coordinator, Cashier, and Warehouse Receiver

Albertsons
WHITIER
09.2003 - 03.2009
  • Coordinated scan operations for efficient inventory management and product tracking.
  • Implemented best practices for scan compliance to enhance customer experience.
  • Managed daily inventory, placed orders for out-of-stock items, coordinated pricing accuracy for weekly advertisements, and unloaded truck deliveries while tracking product flow into and out of the store.
  • Assisted team in maintaining accurate pricing and promotional signage throughout the store.
  • Processed customer payments through cash, credit, check, money order, or EBT; restocked shelves daily to ensure product availability.

BOX OFFICE Supervisor

AMC
10.2000 - 12.2003
  • Managed weekly inventory processes for food, condiments, drinks, and theatre supplies, enhancing customer service experience.
  • Executed nightly closing procedures, auditing and balancing cash transactions to ensure accurate financial reporting.
  • Adapted to various work environments by quickly learning new processes and procedures, contributing to team flexibility.

Education

Rio Hondo College
WHITTIER
02-2005

High School -

El Rancho High
Pico Rivera, CA
06-2002

Skills

  • Budgeting and cost control
  • Sales management
  • Operational leadership
  • Conflict resolution
  • Consistently meet goals
  • Customer relations
  • Inventory control
  • Team training and development
  • Effective communication
  • Facility management
  • P&L oversight
  • Customer relationship management
  • Departmental operations management

Awards

ANTHEM AWARD AT 24 HOUR FITNESS

Timeline

General Manager

Nuzuna
10.2020 - 11.2024

Sales and Service Expert

24 Hour Fitness
10.2013 - 03.2021

Scan Coordinator, Cashier, and Warehouse Receiver

Albertsons
09.2003 - 03.2009

BOX OFFICE Supervisor

AMC
10.2000 - 12.2003

Rio Hondo College

High School -

El Rancho High

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Kristobal Hernandez