Kristofer Holford
Smyrna,TN
Summary
Results-oriented individual valuing the most important part of any job, team work. With extensive experience in high-end retail and the proven ability to determine the best merchandising, product placement and sales strategies that achieve optimal success. Has the ability to demonstrate and function in a dynamic and changing environment and interact effectively with all levels of support staff and management as well as successfully developing long-term business partnerships.
Overview
15
15
years of professional experience
Work History
Client Advisor
CELINE
09.2023 - 01.2024
- Advised clients with selections on Handbags, Ready to Wear and accessories.
- Assisted in general housekeeping and the maintenance of the store image.
- Maintained a passion to not only work for the brand but also showed enthusiasm in selling the product.
- Traveled for pop up events which generated high sales volume and developed clientele outside of the Nashville market.
Client Advisor
Burberry
07.2021 - 08.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Lead Stylist-Supervisor
Bonobos
02.2018 - 04.2021
- Service-oriented, incentive-driven, and sales powerhouse position.
- Knowledgeable of product, brand, and passion for quality and insistence on top-tier service.
- Ensures customers have the best shopping experience and fully understand styles.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Prep & Assistant Touring Chef, Assistant Manager
Riddim N Spice
05.2014 - 08.2017
- Effectively managed the restaurant in absence of Owner.
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
- Develop and implement creative solutions to areas of improvement.
- Train and coach staff on guest services and principles and practices.
- Provides direction to shift leaders and staff to achieve restaurant goals.
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
Sales/Stock Associate
Cole Haan
10.2008 - 11.2015
- Provide all customers with an exceptional shopping experience as well as clientele to develop relationships with new clients to help familiarize them with the brand for future purchases.
- Maintain the store’s inventory to keep a low shrink number as well as keeping visuals up to date.
- Process all incoming and outgoing shipments and transfers.
- Communicate daily with the management team to ensure that the store is operating at its best.
Education
Business Administration (Urban Development) -
Tennessee State University
Nashville, TN2015
High School Diploma - undefined
East Literature Magnet High School
Nashville, TN2007
Skills
- Product Knowledge
- Sales Expertise
- Customer service
- Organization
- Microsoft applications proficiency
- Multitasking abilities
- Training and mentoring
- Clienteling Expertise
Timeline
Client Advisor
CELINE
09.2023 - 01.2024
Client Advisor
Burberry
07.2021 - 08.2023
Lead Stylist-Supervisor
Bonobos
02.2018 - 04.2021
Prep & Assistant Touring Chef, Assistant Manager
Riddim N Spice
05.2014 - 08.2017
Sales/Stock Associate
Cole Haan
10.2008 - 11.2015
Business Administration (Urban Development) -
Tennessee State University
High School Diploma - undefined
East Literature Magnet High School