Kristoffe Coombs
Cleveland,USA
Summary
Dynamic professional with a proven track record at Charter Steel Manufacturing, excelling in supply chain operations and cross-functional collaboration. Adept at optimizing processes and enhancing team engagement, I leverage strong communication skills and ERP expertise to drive efficiency and minimize customer complaints. Committed to fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
SBQ Shipping Expeditor Team Lead
Charter Steel Manufacturing
Cleveland, OH
11.2021 - Current
- Ensured efficient and damage-free outbound shipments of steel products.
- Develop strategies to support onboarding and employee training.
- Develop storage optimization strategies during production downtime.
- Fostered team engagement and promoted a culture of safety and continuous improvement.
- Conduct detailed inspections of steel shipment to minimize customer complaints.
Procurement & Supply Chain Intern
Charter Steel Manufacturing
Cleveland, OH
05.2025 - 08.2025
- Partnered with suppliers to track outstanding purchase orders.
- Reassigned misassigned purchase orders to appropriate buyers, improving order accuracy.
- Collaborated with cross functional department to support strategic sourcing initiatives.
- Gained experience with procurement systems and supply chain reporting tools.
Customer Service Representative
Conduent
Kingston, Jamaica
03.2019 - 08.2019
- Resolved customer issues efficiently, improving customer satisfaction ratings.
- Provided guidance to teammates and supported procedural complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Alorica
Kingston, Jamaica
05.2018 - 12.2018
- Handled 100+ daily calls while maintaining quality metrics.
- Delivered customer service and support to each customer and pave the way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Senior Camp Counselor
Salvation Army
Bloomingdale, NJ
06.2015 - 08.2015
- Led activities for 200+ campers and maintained a safe, engaging environment.
Education
Bachelor of Business Administration - Operations and Supply Chain Management
Cleveland State University
Cleveland, OH12.2025
Associate of Arts (Cum Laude) -
Cuyahoga Community College
Cleveland, OH01.2022
Skills
- Supply Chain & Procurement Operations
- Cross-Functional Team Collaboration
- ERP & Order Management System
- Root Cause Problem Solving
- Strong Verbal & Written Communication
- Microsoft Office (Excel, Word, PowerPoint)
- Time Management & Prioritization
References
Available upon request.
Community Service
- Kernel property, Landscaping and cleanup volunteer., 2020-present
- Salvation Army, Holiday mission work and bell ringing, 2018-2019
- Scotia Bank Jamaica, Holiday toy and gift distributions, 2016-2016
Personal Information
Hobbies: Interacting with people, Playing soccer, Travelling, Watching movies, Going to the gym
Timeline
Procurement & Supply Chain Intern
Charter Steel Manufacturing
05.2025 - 08.2025
SBQ Shipping Expeditor Team Lead
Charter Steel Manufacturing
11.2021 - Current
Customer Service Representative
Conduent
03.2019 - 08.2019
Customer Service Representative
Alorica
05.2018 - 12.2018
Senior Camp Counselor
Salvation Army
06.2015 - 08.2015
Bachelor of Business Administration - Operations and Supply Chain Management
Cleveland State University
Associate of Arts (Cum Laude) -
Cuyahoga Community College