Kristoffer Wilbanks
Experienced Customer Service Rep
Metairie,LA
Summary
Dynamic customer service professional with extensive experience at United Airlines, excelling in resolving complex issues and enhancing customer satisfaction. Skilled in active listening and critical thinking, I have successfully mentored teams and improved operational efficiency, ensuring compliance and fostering loyalty through exceptional service delivery.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Station Operations
United Airlines
05.2013 - 11.2025
- Assisted customers with flight bookings, cancellations, and inquiries to ensure satisfaction.
- Resolved customer complaints efficiently by providing timely solutions and information.
- Collaborated with team members to enhance service quality and operational efficiency.
- Utilized reservation systems to manage ticketing processes and updates accurately.
- Coordinated with various departments to address customer needs and improve overall experience.
Customer Service Training Coordinator
Frontier Airlines
02.2004 - 05.2013
- Facilitated customer interactions by managing flight bookings, cancellations, and inquiries.
- Resolved customer issues swiftly to enhance satisfaction and loyalty.
- Mentored new trainers, fostering a culture of continuous improvement and professional development.
- Maintained accurate records of training activities, ensuring compliance with regulatory standards.
Education
University of New Orleans
Lamar University
Skills
- Data entry
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative/Station Operations
United Airlines
05.2013 - 11.2025
Customer Service Training Coordinator
Frontier Airlines
02.2004 - 05.2013
University of New Orleans
Lamar University