Kristol C. Mcknight
Baltimore,MD
Summary
I am dedicated professional with demonstrated strengths and several years in case management, project management and trend tracking.
Overview
9
9
years of professional experience
Work History
Family Services Coordinator
Baltimore City Department Of Social Services
11.2022 - Current
- Conducted comprehensive assessments and reports for court proceedings, impacting 50+ cases
- Hosted weekly project meetings to review scope, budget and scheduling that led to a 15% cost reduction on medical expenditures in 2023
- Negotiated contracts with vendors to secure resources at optimal costs
- Assisted in implementing a new family reunification program, resulting in a 10% increase in successful reunification's
Recovery Coach
Monte Nido & Affiliates
01.2022 - 01.2023
- Collaborated with interdisciplinary teams to create personalized care plans, enhancing client well-being
- Utilized knowledge of industry software systems to manage case files effectively and efficiently
- Improved long-term outcomes through effective collaboration with court system, community groups and post-treatment agencies
Case Manager
University Of Maryland Medical Center
01.2019 - 01.2023
- Increased outreach by 10% by planning monthly events in the community.
- Developed and/or implemented the Individual Rehabilitation Plans (IRP) based on the specific strengths, skills and needs of clients on assigned caseload
- 80% of goals were met in 4 months
- Assisted clients in navigating healthcare and social services systems
Therapist Social Worker Intern
Advanced Behavioral Health
01.2021 - 01.2022
- Assisted with development and implementation of grassroots efforts to support or oppose policy changes
- Organized information by using spreadsheets, databases or word processing applications
- Managed a caseload of 30+ clients, ensuring timely and effective service delivery
- Maintained detailed client records in compliance with confidentiality laws and ethical standards
- Developed crisis and risk management plans with clinical supervisor and a team of 3 therapist interns which resulted in initiating a community outreach program, connecting over 200 individuals with essential services
Administrative Manager
Bright Key Inc
Annapolis Junction, MD
05.2016 - 01.2019
- Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
- Assisted members with account management tasks, including updating contact information, processing renewals, and resolving billing issues.
- Supported financial operations by assisting with budget preparation and monitoring expenses. Developed and maintained comprehensive database for tracking project deadlines and deliverables.
Education
Master Of Social Work - Clinical, Macro
University Of Maryland Baltimore
Baltimore, MD05.2022
Bachelor Of Science Degree - Criminal Justice
Bowie State University
Bowie, MD12.2017
Skills
- Recovery Coach
- Industry software systems
- Spreadsheets
- Crisis management
- Risk management
- Community outreach
- Training & Development
- Contract negotiation
Hobbies and Interests
- Worked with a mentor in the Radiance group to develop leadership, community service, and public speaking skills during my freshman year at Bowie State University.
- Volunteering with Susan G. Coleman since 2012 at the race for the cure.
- Miss Junior 2014 -2015 at Bowie State University serving as the example to other Junior women on campus.
- Volunteered at Planned Parenthood from 2009-2015 as a Peer Educator.
Timeline
Family Services Coordinator
Baltimore City Department Of Social Services
11.2022 - Current
Recovery Coach
Monte Nido & Affiliates
01.2022 - 01.2023
Therapist Social Worker Intern
Advanced Behavioral Health
01.2021 - 01.2022
Case Manager
University Of Maryland Medical Center
01.2019 - 01.2023
Administrative Manager
Bright Key Inc
05.2016 - 01.2019
Master Of Social Work - Clinical, Macro
University Of Maryland Baltimore
Bachelor Of Science Degree - Criminal Justice
Bowie State University
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