Ashley Stephens
Charlotte,NC
Summary
Compassionate and dedicated Peer Support Specialist with a proven track record of providing empathetic guidance to individuals facing mental health challenges and substance use disorders. Expertise in creating supportive environments that promote self-empowerment and the development of positive coping strategies. Committed to advocating for mental health and substance use awareness while fostering a sense of community among peers. Passionate about empowering individuals on their recovery journey and enhancing overall well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Promise Resource Network
Charlotte, NC
05.2024 - Current
- Collaborate with other staff members to ensure smooth operations and provide support as needed.
- Uphold confidentiality and privacy standards in handling sensitive information.
- Facilitating and/or co-facilitating small and large group classes on recovery related topics, including sharing my personal journey of recovery.
- Build and maintain strong relationships with external partners/stakeholders, including court officials, MH/SUD agencies, and other community organizations.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all.
- Facilitate classes based off the 8 dimensions as SAMHSA has defined it.
- Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
- Assisted clients in navigating mental health services, simplifying process of obtaining care.
- Facilitated peer support groups, creating safe environment for sharing and growth.
- Research and vetting resources.
- Facilitate SMART Recovery groups.
Shift Leader
Dunkin Dounts
Denver, NC
08.2022 - 01.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
Key Holder
Dollar General
Conover, NC
02.2022 - 07.2022
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Education
High School Diploma -
West Lincoln High School
Lincolnton, NC06.2009
Skills
- Peer support specialist certified
- Advocacy skills
- Recovery planning
- Conflict resolution
- SMART Recovery facilitator
- Recovery Coach
- Harm reduction
- Creative problem-solving
- Knowledge of recovery
- Crisis management
- Conducts Domestic Violence support groups
- Effective Communication
Certification
- NCPSS - National Certified Peer Support Specialist
- FPSS- Forensic Peer Support Specialist
- RC- Recovery Coach
- SMART Recovery facilitator
Timeline
Certified Peer Support Specialist
Promise Resource Network
05.2024 - Current
Shift Leader
Dunkin Dounts
08.2022 - 01.2023
Key Holder
Dollar General
02.2022 - 07.2022
High School Diploma -
West Lincoln High School