Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Kriston Raymond

Customer Service Representative
Youngsville,Louisiana

Summary

Versatile Support Specialist offering 6 years of experience handling data, technical issues and personnel support tasks in distributed environments. Self-motivated and attentive Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Well-qualified with a strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Warehouse Associate

Amazon
Carencro, LA
05.2022 - Current
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized .
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Entered quantity received against purchase order in computer system.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Software Maintenance

LHC Group
Lafayette, LA
03.2022 - 05.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Customer Service Representative

Everise
Twin Falls, ID
10.2020 - 01.2022
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Closed out Number % of issues on first calls by using Industry expertise, prepared scripts, and good research abilities
  • Handled customers' advanced needs with properly escalated calls and scheduled service appointments
  • Answered Number inbound calls each day to handle various concerns, set appointments, and close sales
  • Implemented solutions for service issues and recorded customer interactions in Software
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Support Specialist

Mobilelink
Broussard, LA
05.2021 - 06.2021
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

Walmart, Carencro
, LA
05.2015 - 06.2019
  • Developed customer base by connecting with over Number customers per day
  • Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
  • Greeted customers and asked open-ended questions to assess needs.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Solved customer challenges by offering relevant products and services
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line

Education

High school diploma -

Carencro High School
Lafayette, LA
08.2012 - 05.2016

Diploma - Medical Billing & Coding

Remington college
Lafayette, LA
11.2019 - 05.2020

Bachelor's degree - General Studies

South Louisiana Community College
Lafayette, LA
08.2016 - 05.2018

Skills

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Certification

First Aid Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Warehouse Associate

Amazon
05.2022 - Current

Software Maintenance

LHC Group
03.2022 - 05.2022

Support Specialist

Mobilelink
05.2021 - 06.2021

Customer Service Representative

Everise
10.2020 - 01.2022

Diploma - Medical Billing & Coding

Remington college
11.2019 - 05.2020

Bachelor's degree - General Studies

South Louisiana Community College
08.2016 - 05.2018

Sales Associate

Walmart, Carencro
05.2015 - 06.2019

High school diploma -

Carencro High School
08.2012 - 05.2016

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Kriston RaymondCustomer Service Representative