Kriston Raymond
Customer Service Representative
Youngsville,Louisiana
Summary
Versatile Support Specialist offering 6 years of experience handling data, technical issues and personnel support tasks in distributed environments. Self-motivated and attentive Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Well-qualified with a strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Warehouse Associate
Amazon
Carencro, LA
05.2022 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized .
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Entered quantity received against purchase order in computer system.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Software Maintenance
LHC Group
Lafayette, LA
03.2022 - 05.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Customer Service Representative
Everise
Twin Falls, ID
10.2020 - 01.2022
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Closed out Number % of issues on first calls by using Industry expertise, prepared scripts, and good research abilities
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments
- Answered Number inbound calls each day to handle various concerns, set appointments, and close sales
- Implemented solutions for service issues and recorded customer interactions in Software
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Support Specialist
Mobilelink
Broussard, LA
05.2021 - 06.2021
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Walmart, Carencro
, LA
05.2015 - 06.2019
- Developed customer base by connecting with over Number customers per day
- Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
- Greeted customers and asked open-ended questions to assess needs.
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
Education
High school diploma -
Carencro High School
Lafayette, LA 08.2012 - 05.2016
Diploma - Medical Billing & Coding
Remington college
Lafayette, LA 11.2019 - 05.2020
Bachelor's degree - General Studies
South Louisiana Community College
Lafayette, LA 08.2016 - 05.2018
Skills
Live chatSoftware troubleshootingMicrosoft Word
Desktop support
Software diagnosis
Technical issues analysis
Helpdesk services
Desktop Technical Support
Lifting and sorting
Quantity calculations
Mac systems
Customer service expert
Technical Support
Application support
Issue troubleshooting
Ticket support system management
Microsoft Outlook
Windows 10
Microsoft Office Specialist (MOS) Expert
Certification
First Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Warehouse Associate
Amazon
05.2022 - Current
Software Maintenance
LHC Group
03.2022 - 05.2022
Support Specialist
Mobilelink
05.2021 - 06.2021
Customer Service Representative
Everise
10.2020 - 01.2022
Diploma - Medical Billing & Coding
Remington college
11.2019 - 05.2020
Bachelor's degree - General Studies
South Louisiana Community College
08.2016 - 05.2018
Sales Associate
Walmart, Carencro
05.2015 - 06.2019
High school diploma -
Carencro High School
08.2012 - 05.2016