Kristopher Drechsel
Maple Shade Township,NJ
Summary
Detail-oriented customer advocate with a strong focus on complaint resolution and CRM software proficiency. Proven track record in fostering customer loyalty and enhancing satisfaction through effective issue resolution strategies.
Overview
10
10
years of professional experience
Work History
Customer Advocate
Subaru of America, Inc
Camden, NJ
04.2016 - Current
- Resolved customer inquiries via email and call center, ensuring timely, accurate responses that addressed customer needs.
- Facilitated customer interactions that minimized effort for clients and improved satisfaction, contributing to improved overall satisfaction and alignment with department goals.
- Conducted goodwill reviews to strengthen customer retention and loyalty.
Education
Bachelor of Science - Computer Science
Strayer University
Cherry Hill Nj06-2011
Skills
- Customer relationship management
- Customer retention strategies
- CRM software proficiency
- Call center operations
- Customer retention strategies
- Complaint resolution
- Customer feedback analysis
- Customer retention strategies
Timeline
Customer Advocate
Subaru of America, Inc
04.2016 - Current
Bachelor of Science - Computer Science
Strayer University