I am an experienced mobile repair technician and also advanced technical support representative. I am Wise certified, as well as Apple & Samsung certified. I have knowledgeable experience in the medical eld as a Pharmacy Technician. Knowledgeable about NIST frameworks and able to implement security controls to ensure compliance with international regulations related to data protection. Experience with identifying threats, risks, and vulnerabilities; security hardening; threat modeling; and incident escalation and response. Basic knowledge in the use of Linux command line, SQL, and Python. Strong communication and problem-solving skills. Recently completed the Google Cybersecurity Certificate, a rigorous, skills-based program that covers key cybersecurity knowledge, IT, and networking and skills. I also have hardware and software repair experience.
Solves IT Issues that include:
-MAC OS
-Windows
-Mobile Device Support
-Printer Support
Has an In-company ticketing system.