Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kristopher Harvey

Augusta,GA

Summary

I am an experienced mobile repair technician and also advanced technical support representative. I am Wise certified, as well as Apple & Samsung certified. I have knowledgeable experience in the medical eld as a Pharmacy Technician. Knowledgeable about NIST frameworks and able to implement security controls to ensure compliance with international regulations related to data protection. Experience with identifying threats, risks, and vulnerabilities; security hardening; threat modeling; and incident escalation and response. Basic knowledge in the use of Linux command line, SQL, and Python. Strong communication and problem-solving skills. Recently completed the Google Cybersecurity Certificate, a rigorous, skills-based program that covers key cybersecurity knowledge, IT, and networking and skills. I also have hardware and software repair experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Help Desk Support

JustAnswer
Augusta, GA
02.2024 - Current
  • Provides technical support to end-users via phone and remote access.
  • Diagnoses system malfunctions and provides troubleshooting assistance.
  • Tackles troubleshooting and problem resolution to support end-user technical issues.
  • Identifies problems in printers, scanners, and networking hardware, applying required fixes or escalating issues.
  • Conducts remote diagnostics to identify and solve technical problems.

Solves IT Issues that include:

-MAC OS

-Windows

-Mobile Device Support

-Printer Support

Has an In-company ticketing system.

TECHNICAL SUPPORT ADVISOR TIER 2

Concentrix
Augusta, GA
11.2023 - 02.2024
  • Provided technical support to 30+ customers per day for Apple devices and products, translated complex technology concepts into accessible language, and deliver guidance to customers to deliver timely resolutions and ensure satisfaction

INVENTORY SPECIALIST/IT SUPPORT SPECIALIST

Kobiton
Atlanta, GA
11.2022 - 11.2023
  • Prepare and maintain a list of depleted or unusable inventory

LEAD MOBILE REPAIR TECHNICIAN

Assurant
Dunwoody, GA
09.2021 - 12.2022
  • Used a ticketing system for mobile repairs.

CUSTOMER SERVICE REPRESENTATIVE/ TIER 1 TECHNICIAN

Cox Communications
Baton Rouge, LA
02.2021 - 09.2021

ADVANCED TECHNICAL SUPPORT TIER 3

AT&T
Baton Rouge, LA
12.2018 - 02.2020
  • Diagnosed and troubleshot technical issues related to computer devices, [delivered quality customer service and achieved a 91% satisfaction rating on exit surveys]

Education

HIGH SCHOOL DIPLOMA IN BIOLOGY -

Bishop Loughlin Memorial High School
Brooklyn, NY
06.2014

IN BIOLOGY -

Baton Rouge Community College
Baton Rouge

Skills

  • Linux Line-Command
  • Analytical Skills
  • Team Management
  • Programming (SQL, Python)
  • Incident Response
  • Splunk
  • Google Chronicle
  • SIEM
  • SaaS
  • Network Security
  • Device Management
  • Security Frameworks (NIST, CSF, CIA Triad)
  • Hardware Repair
  • Software Repair
  • Mobile Device Repair
  • Help Desk Support
  • Technology Support
  • Windows Support
  • MAC OS
  • Active Directory

Certification

  • FOUNDATIONS OF CYBERSECURITY
  • PLAY IT SAFE: MANAGE SECURITY RISKS
  • CONNECT AND PROTECT: NETWORKS AND NETWORK SECURITY
  • TOOLS OF THE TRADE: LINUX AND SQL
  • ASSETS, THREATS, AND VULNERABILITIES
  • SOUND THE ALARM: DETECTION AND RESPONSE
  • AUTOMATE CYBERSECURITY TASKS WITH PYTHON
  • PUT IT TO WORK: PREPARE FOR CYBERSECURITY JOBS
  • GOOGLE CYBERSECURITY CERTIFICATE

Timeline

Help Desk Support

JustAnswer
02.2024 - Current

TECHNICAL SUPPORT ADVISOR TIER 2

Concentrix
11.2023 - 02.2024

INVENTORY SPECIALIST/IT SUPPORT SPECIALIST

Kobiton
11.2022 - 11.2023

LEAD MOBILE REPAIR TECHNICIAN

Assurant
09.2021 - 12.2022

CUSTOMER SERVICE REPRESENTATIVE/ TIER 1 TECHNICIAN

Cox Communications
02.2021 - 09.2021

ADVANCED TECHNICAL SUPPORT TIER 3

AT&T
12.2018 - 02.2020

HIGH SCHOOL DIPLOMA IN BIOLOGY -

Bishop Loughlin Memorial High School

IN BIOLOGY -

Baton Rouge Community College
Kristopher Harvey