Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
KRISTOPHER HOLLEN
Mineral Ridge,OH
Work Preference
Summary
Dynamic Salesforce professional with extensive experience within the Salesforce platform, specializing in custom application design and systems integration. Proven track record in enhancing operational efficiency through innovative solutions, including a resource management application that saved over $10,000 annually. Adept in Agile methodologies and committed to driving team performance and client satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Salesforce Admin/Developer
The Leadership Institute
Arlington
11.2025 - Current
- Own the management, maintenance and prioritization of work items requested from the business for their Campus division Salesforce team.
- Support additional teams where necessary in relation to Salesforce strategic projects, support enhancements, and functional operations.
- Design, develop, and implement custom application solutions to accommodate heavily customized functionality requests to provide more efficient work streams and data access for the Campus and Programs teams within Salesforce using Lightning Web Components and Apex class architecture and code solutions.
- Designed and developed a custom resource management and calendar booking application using core Salesforce functionality and Lightning framework to replace a third party application that saved the Leadership Institute more than $10,000 annually, and increased efficiency by providing more robust functionality than the original third party application that prevented conflicts more easily and eliminated double bookings and lost resource allocation.
- Designed and developed a custom data table component that was implemented to provide a holistic In-line editable data experience for the Field Users in our Campus and Programs team. The Datatable took a 4 step multi-page data entry process and consolidated to within a single app page and a single save process to save multiple Add Record and Update Actions all at once in a single action.
Senior Salesforce Admin/Solution Design
Sertus LLC
10.2020 - 11.2025
- Coordinate technical operations of consultants to maintain project consistency.
- Guided and supervised solution architecture for client engagements.
- Guide strategic discussions and discovery with clients to support and guide their ecosystem architecture, to support full technical rationalization and consolidation of app functionality into Salesforce.
- Designed and developed multiple integrations with external applications for end users, using third-party integration tools.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance from the App Exchange.
- Developed custom applications using Lightning Components and Flow automation to enhance user experience and efficiency.
Senior Systems Administrator
PointB
03.2023 - 12.2023
- Lead Salesforce platform architecture
- Support the growth and enhancement of the Salesforce platform
- Oversee the daily prioritization of Salesforce enhancements and focus for the Salesforce administrator team
- Act as a product owner for HR Systems: Workday, Lever, and Teamatics
- Assisted in the maintenance, revision, and integration of the Certinia Salesforce platform and HR Systems
- Supported the ongoing development and enhancement of the Project Sourcing and skills management processes within the Certinia environment in Salesforce.
- Assist in the Enterprise Architecture team for Strategic design discussions and prioritization with Executive Leadership
Senior Systems Administrator
Werner Co
Greenville
09.2018 - 02.2023
- Analysis, requirement gathering and project coordination/management of new integrations
- Provide guidance to full ecosystem architecture to drive efficiencies by providing a centralized 360-degree platform for accessing and analyzing customer data
- Support the design and transformation of data between our JDE Edwards and SAP ERP systems into our Salesforce CRM environment and Power BI reporting structure
- Assist the Integration team in mapping data points between our ERP, Product, and CRM systems into our Snowflake data warehouse
- Lead the onboarding of new departments/teams from various geographical regions globally into the existing Salesforce platform for Sales, Customer Care and Marketing
- Act as system owner and lead for the Werner Co. Salesforce implementation
- Lead the transition and adoption of dedicated SDLC processes within the Salesforce platform that have begun being utilized throughout the rest of the IT department
- Implemented an Agile based project methodology for our Salesforce corporate projects which has led to significant gains in efficiency and a reduction in defects when implementing new projects
- Assisted in developing a Change Management and DevOps process for Salesforce enhancement requests using the Azure DevOps portal
System Administrator
Thermo Fisher Scientific
Pittsburgh
10.2016 - 09.2018
- Perform routine maintenance for data, user access, workflow processes, and security settings within two of the organization instances of Salesforce implemented presently for Europe and North America
- Implement new functionality and onboard the new RSD North American division into one of the 12 instances of Salesforce being utilized
- Utilize the new Lightning Experience to build new functionality for the RSD North American division and RSD European division
- Perform analysis and provide determinations on new App Exchange plugins to solution possible add-ons to our existing Salesforce Instances
- Assist in analyzing the efficiency and potential benefits of using the Force.com IDE tool to perform Change Management and implementation activities
- Assisted in transitioning prior project management strategies to Agile to manage resource allocation, provide smoother project release functions, and enhance the customer relationship with the IT team supporting the Salesforce platform
Systems Analyst
Aecom
04.2015 - 09.2016
- Perform routine maintenance on data input, reporting, and permissions/security controls for numerous business units in several countries
- Build Project enhancement functionality using declarative methods including creating new fields, objects, and applications
- Design and implement new workflow and automation within SalesForce.com to provide an easier flow for data input and access of records in the system
- Assisted in migrating and adopting Agile Project Methodologies for managing large projects in a more efficient and timely manner
- Assist in coordinating/creating project implementation strategies with the core deployment team to facilitate more accurate and timelier functionality implementation to the production environment
Salesforce Business Analyst
Highmark Blue Cross Blue Shield
Pittsburgh
02.2012 - 04.2015
- Collect and analyze business requirements from internal and external corporate customers to initiate, complete, and implement database, and system enhancements specifically within the SalesForce.com and AAD platforms.
- Ensure proper implementation of projects or enhancements using a combination of HighRup and Agile project methodologies.
- Conduct face to face and conference call meetings with customers to ensure full accuracy of all requirements and testing data throughout the implementation process.
- Routinely analyze existing system processes to identify and enhance system performance and functionality.
- Assist in the research and implementation of new functionality released by SalesForce.com
Education
Public Health - Public Health
Slippery Rock University
Slippery Rock05.2011
Business Management and Information Technology - Business Management and Information Technology
Robert Morris University
Pittsburgh05.2008
Air Traffic Controller -
United States Air Force
Mississippi03.2007
Skills
- Agile methodologies
- Systems integration
- Lightning web components
- Apex programming
- Custom application design
- Front-end development
- Azure cloud services
- Customer relationship management
- DevOps practices
- ERP systems
- Power BI analytics
- REST API integration
- Salesforce architecture
- Sales cloud solutions
- Service cloud management
- Manufacturing cloud applications
- FinancialForce/Centuria expertise
- Workday administration
- Implementation strategies
- SDLC execution
Timeline
Senior Salesforce Admin/Developer
The Leadership Institute
11.2025 - Current
Senior Systems Administrator
PointB
03.2023 - 12.2023
Senior Salesforce Admin/Solution Design
Sertus LLC
10.2020 - 11.2025
Senior Systems Administrator
Werner Co
09.2018 - 02.2023
System Administrator
Thermo Fisher Scientific
10.2016 - 09.2018
Systems Analyst
Aecom
04.2015 - 09.2016
Salesforce Business Analyst
Highmark Blue Cross Blue Shield
02.2012 - 04.2015
Public Health - Public Health
Slippery Rock University
Business Management and Information Technology - Business Management and Information Technology
Robert Morris University
Air Traffic Controller -
United States Air Force