Microsoft Office Expertise
Kristopher Iager II
Hays
Summary
Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a 5 year background in customer service. Ambitious and hardworking to work independently with minimal supervision.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Independent Contractor
06.2020 - 06.2024
- Provided compassionate, hands-on care for my grandparents, assisting with daily activities, managing medications, and ensuring their comfort and well-being, while maintaining a safe and supportive environment.
- Coordinated and transported my grandparents to emergency center visits, ensuring timely care, managing paperwork, and providing emotional support throughout medical procedures and treatments.
Service Advocate
Target
11.2019 - 03.2020
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Cashier/Customer Service Staff
Publix Supermarkets-Meridianville, AL
01.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Assistant Manager
Sonic Drive In
06.2016 - 12.2018
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelors in Accounting -
University of Alabama At Huntsville
Huntsville, AL05-2021
High School Diploma -
Buckhorn High School
01.2017
Skills
- Time Management and Multitasking
- Critical and creative thinking
- Technical problem solving
- Strong verbal and written communication skills
- Cash handling and management
- Excellent technical skills
Software
Google Workspace
Accounting Software
Point of Sale Systems
Timeline
Home Health Aide
Independent Contractor
06.2020 - 06.2024
Service Advocate
Target
11.2019 - 03.2020
Cashier/Customer Service Staff
Publix Supermarkets-Meridianville, AL
01.2019 - 10.2019
Assistant Manager
Sonic Drive In
06.2016 - 12.2018
High School Diploma -
Buckhorn High School
Bachelors in Accounting -
University of Alabama At Huntsville
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