Kristopher Mauldin
Salt Lake City,UT
Summary
Committed and forward-thinking Information Systems Apprentice actively seeking a career in Information Technology. Currently enrolled in the Bachelor of Science in Cybersecurity and Information Assurance program at Western Governors University, I uphold a proactive mindset and unwavering commitment to staying abreast of industry trends. Motivated to continually enhance my knowledge and skills, I am actively pursuing opportunities to contribute to organizational success. Employing a collaborative and goal-oriented approach, I aspire to bring substantial value to the role of an IT Technician.
Overview
10
10
years of professional experience
Work History
Apprentice - Information Systems
Intermountain Healthcare
08.2023 - Current
- Follow company standards for imaging, configuring, and install software on company laptops.
- Used ticketing systems to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Cycle Counter
Hunter Douglas
09.2018 - 06.2023
- Investigate issues with material discrepancies and resolve the issue.
- Preform daily systematical error checks; and resolve the issue causing the errors.
Low Voltage Installer
R&L Network Solutions
07.2017 - 09.2018
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Installed and serviced low voltage systems (wifi, security cameras, fiber).
- Successfully managed multiple projects and several work teams on consistent basis.
Customer Service Representative
Mark-A-Newt Appliance
04.2014 - 07.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT03.2026
Certificate: - Cybersecurity Boot Camp
University of Utah
Salt Lake City, UT03.2023
Associate of Science - Nursing
Stevens-Henager College-Ogden
Ogden, UT05.2017
Skills
- Customer Service
- Windows
- Microsoft Office
- Critical Thinking
- Data Entry
- User Training
- Software Updates
- Application Installations
- Troubleshooting
Timeline
Apprentice - Information Systems
Intermountain Healthcare
08.2023 - Current
Cycle Counter
Hunter Douglas
09.2018 - 06.2023
Low Voltage Installer
R&L Network Solutions
07.2017 - 09.2018
Customer Service Representative
Mark-A-Newt Appliance
04.2014 - 07.2017
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Certificate: - Cybersecurity Boot Camp
University of Utah
Associate of Science - Nursing
Stevens-Henager College-Ogden