Kristopher Otto
Chad Hines
Saint George,KS
21
years of professional experience
Dynamic Service Manager with a track record of increasing gross profit from $745,000 to over $1.7 million. Expertise in training teams and enhancing customer satisfaction through effective problem-solving and adaptability.
Work History
Lonestar Powersports
7 Years 9 Months- Demonstrated respect and friendliness while assisting team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adapted schedule to cover night, weekend, and holiday shifts across night, weekend, and holiday shifts.
- Worked flexible hours across night, weekend, and holiday shifts.
- Master Service Technician
- Service Manager
- Grew GP from 745,000 to over 1.7 million in 2.5 years as service Manager
- Trainer for fixed ops, building an effective team of service advisors who were able to upsell customers with products needed to make their experience better.
Service Technician
5 Years 2 Months- Diagnosed and repaired various powersport vehicles, ensuring optimal performance and customer satisfaction.
- Performed routine maintenance tasks, enhancing vehicle reliability and longevity for diverse clientele.
- Collaborated with team members to streamline service processes, reducing turnaround time for repairs.
- Trained new technicians on diagnostic tools and repair techniques, fostering skill development within the team.
Scout Sniper Team Leader
8 Years- Conducted detailed reconnaissance, gathering critical intelligence for operational planning.
- Led tactical operations and missions, ensuring team cohesion and strategic execution.
- Trained and mentored junior snipers in advanced marksmanship and fieldcraft techniques.
- Developed training programs to enhance team capabilities and operational readiness.
Education
High School Diploma
Bachelor - Business
Auto Repair - Structural Welding
Skills
Positive demeanor
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Service management
Teamwork and collaboration
Friendly
positive attitude
Timeline
Lonestar Powersports
Chad Hines
06.2018 - 03.2026Read More
Service Technician
Flint Hills Powersports
03.2013 - 05.2018Read More
Scout Sniper Team Leader
US Army
03.2005 - 03.2013Read More
Central Texas College
Bachelor from Business
Read More
Carbon County High
High School Diploma
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Barton Community College
Auto Repair from Structural Welding
Read More