Ashley Thomas
Crofton,MD
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Service Representative
Waldorf Honda
Waldorf, Maryland
09.2017 - 08.2024
- Handled customer inquiries through phone, email, and in-person communication.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints by providing timely solutions and support.
- Coordinated service appointments to enhance customer satisfaction and efficiency.
- Collaborated with sales and service teams to streamline operations and communication.
- Escalated complex issues and set up appointments for further service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Graphic Communications
University of Maryland Global Campus
Hyattsville, MD 02.2019 - 09.2026
Northern High School
Owings, MDSkills
- Customer service
- Customer support
- Customer relationship management
- Complaint handling
- Customer relations
- Problem resolution
- Communication skills
- Time management
- Problem solving
- Microsoft Office Suite
- Graphic design
- Punctuality and reliability
- Empathy and patience
- Calm demeanor
- High-energy demeanor
- Professional telephone demeanor
- Positive demeanor
Timeline
Bachelor of Arts - Graphic Communications
University of Maryland Global Campus
02.2019 - 09.2026
Service Representative
Waldorf Honda
09.2017 - 08.2024
Northern High School