Mitchell Young
Richfield
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with two years of experience working in busy Warehouse environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Service Representative
Lincare
Richfield, UT
04.2024 - Current
- Managed patient inquiries and resolved issues to ensure optimal service delivery.
- Calibrated and maintained medical equipment to ensure optimal performance and compliance with safety standards.
- Provided exceptional customer service to patients and healthcare providers, fostering positive relationships and enhancing facility reputation.
- Increased equipment life span through diligent preventive maintenance schedules and documentation.
- Enhanced patient care by providing timely and accurate medical equipment maintenance and troubleshooting.
- Improved patient satisfaction by promptly addressing concerns and issues related to medical equipment usage.
Shipping Clerk
Fierce Firearms
Redmond, UT
10.2023 - 01.2024
- Implemented process improvements to enhance packing efficiency and accuracy.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Processed and restocked returns.
- Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining documentation.
Sand & Stain
Boulder Innovations
Bicknell, UT
04.2023 - 09.2023
- Sand and stain wood products to company standard.
- Clean work area to ensure a safe environment.
- Help around shop as needed.
Package Handler
Fed ex
Salina, UT
11.2020 - 04.2023
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Helped train new employees in safe practices and warehouse procedures.
Laborer
Dogberry Collections
Richfield, UT
06.2019 - 08.2019
- Completed general finish work and sanding.
- Built products tailored to meet needs and specifications of clients.
- Measured and cut materials in adherence to schematic drawings.
Assembler
Walmart
Richfield, UT
04.2019 - 06.2019
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Assembled parts correctly according to specifications, reducing quality issues.
Sales Associate
Big 5 Sporting Goods
Richfield, UT
06.2018 - 02.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
Sales Associate
Home Depot
Richfield, UT
05.2016 - 04.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with loading lumber and other various building materials.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
Education
High School Diploma -
Richfield Highschool
Richfield, UT05-2014
Skills
- Customer service, Communication skills, Machine Operator, Organizational Skills
- Customer support
- Customer relations
- Complaint handling
- Service reporting
- Customer service
- Spreadsheets
- Conflict resolution
- Order fulfillment
- Product knowledge
- Building rapport
- Follow-up skills
Timeline
Service Representative
Lincare
04.2024 - Current
Shipping Clerk
Fierce Firearms
10.2023 - 01.2024
Sand & Stain
Boulder Innovations
04.2023 - 09.2023
Package Handler
Fed ex
11.2020 - 04.2023
Laborer
Dogberry Collections
06.2019 - 08.2019
Assembler
Walmart
04.2019 - 06.2019
Sales Associate
Big 5 Sporting Goods
06.2018 - 02.2019
Sales Associate
Home Depot
05.2016 - 04.2018
High School Diploma -
Richfield Highschool