Kristopher Selitaj
Utica
Summary
Customer-focused Loan Officer Assistant with 3 years of experience supporting consumer mortgage loans, including conventional, adjustable-rate, FHA and VA. Key resource to management with exceptional knowledge of mortgage laws and regulations. Dedicated to balancing traditional methods with innovative advances for maximum customer and agency benefit.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Woodward Home Loans
Novi
03.2024 - Current
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Assisted with the preparation and closing of loan documents.
- Ensured accurate data entry of loan application information into system.
- Assisted in marketing and outreach efforts to attract new clients.
- Maintained client files and ensured compliance with lending regulations.
- Contacted previous clients to verify satisfaction with process and service and to offer additional support and wrote personal thank you notes to clients and listing agents.
Caregiver
Caregiving LLC
Shelby Township
09.2023 - 03.2024
Loan Officer Assistant
Power
Troy
07.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
Production Operator
Niagara
Shelby
02.2023 - 07.2023
- Recognized defective material and reported issues to management.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Sorted and packaged products to prepare for processing or shipment.
- Examined final products for conformance with quality and design standards.
- Inspected and repaired products to meet project expectations.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Troubleshot issues with machines and made repairs.
- Reviewed job specifications to properly set up machines.
Loan Officer Assistant
Central Mortgage
Troy
12.2021 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Associate
Kroger
Shelby
06.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Production Operator
Dana Incoporation
Warren
10.2022 - 10.2022
- Recognized defective material and reported issues to management.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Sorted and packaged products to prepare for processing or shipment.
- Examined final products for conformance with quality and design standards.
Telemarketer
Turbo mortgage
Southfield
11.2021 - 06.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cart Attendant
Target
Shelby
09.2020 - 03.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Modified existing software systems to enhance performance and add new features.
- Planned and completed group projects, working smoothly with others.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Motor City Auto Spa
Central mortgage
Troy
01.2022 - 01.2022
Cashier
Walgreens
Sterling
08.2020 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier
Burger King
Shelby Township
03.2020 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Skills
- Mortgage Loan Processing
- Loan Application Preparation
- File Management
- Decision-Making
- Schedule Management
- Business Development
- Document Verification
- Employment Verification
- Customer Account Review
- Sales strategy
- Loan processing
- Sales forecasting
- Performance metrics
- Team leadership
- Effective communication
- Client outreach
- Employee training
- Sales training
- Sales team training
- Sales software proficiency
- Sales presentations
- Revenue growth
Certification
- Cardiopulmonary Resuscitation, - 2023
- OSHA Certified, - 2023
Timeline
Loan Officer Assistant
Woodward Home Loans
03.2024 - Current
Caregiver
Caregiving LLC
09.2023 - 03.2024
Loan Officer Assistant
Power
07.2023 - 08.2023
Production Operator
Niagara
02.2023 - 07.2023
Production Operator
Dana Incoporation
10.2022 - 10.2022
Associate
Kroger
06.2022 - 06.2023
Motor City Auto Spa
Central mortgage
01.2022 - 01.2022
Loan Officer Assistant
Central Mortgage
12.2021 - 07.2023
Telemarketer
Turbo mortgage
11.2021 - 06.2022
Cart Attendant
Target
09.2020 - 03.2022
Cashier
Walgreens
08.2020 - 08.2020
Cashier
Burger King
03.2020 - 08.2020