Kristopher Smith
Shreveport,LA
Overview
15
15
years of professional experience
Work History
Sales Outfitter
Bass Pro Shops
Bossier City, LA
08.2021 - 06.2024
- Assisted customers with selecting the most appropriate outdoor gear for their needs.
- Provided technical advice on product selection and usage to customers in person or over the phone.
- Participated in trade shows to showcase company's offerings.
- Resolved any customer complaints in a professional manner.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Greeted customers promptly to engage and assist with apparel needs.
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Offered customers maximum value by continuously learning about new products and related services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Reviewed customer applications for credit card approval.
- Processed new account requests, including obtaining necessary documents from clients.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Identified opportunities for cross-selling additional products or services to customers.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
Owner/Operator
Shreveport Private Process Serving
Shreveport, LA
10.2009 - 12.2020
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Secured long-term accounts, managing sales presentations to promote product and brand benefits.
- Set pricing structures according to market analytics and emerging trends.
Deputy Constable
Caddo Parish Constables Office Ward 5
Shreveport, LA
01.2015 - 06.2020
- Returned writes of possession or restitution.
- Performed bailiff duties in family court.
- Served civil and criminal subpoenas and summons.
- Levied and returned writs of execution.
- Responded to multiple calls for service per week.
- Submitted regular progress reports.
- Promoted and maintained good community relations.
- Enforced laws and investigated cases.
- Enforced municipal, provincial and federal laws.
- Responded to multiple calls for service per week
- Participated in local parades and night out events to communicate and collaborate with residents and business owners on methods for reducing crime.
- Collaborated with divisional commanders to maintain consistency in all operations.
Asset Protection Specialist
The Home Depot Inc
Shreveport, LA
07.2015 - 05.2017
- Constructed detailed case and investigative reports for local authorities.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Executed prevention plan for internal and external theft to reduce fraud.
- Created safety programs to validate compliance and established store security procedures to minimize loss.
- Participated in court proceedings with evidence to support allegations.
- Initiated associate investigations, uncovering suspicious activities.
- Maintained safety and security of premises, visitors and employees.
- Researched and closed 130 cases involving internal and external crime.
- Implemented customer and associate safety protocol to prevent safety and loss issues.
- Identified and resolved 15 white collar crime cases in partnership with local law enforcement agencies.
- Built cross-functional relationships with business partners to reduce losses.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Controlled reduction of loss inventory by protecting company assets.
- Produced well-written reports detailing shoplifting and attempted theft.
- Partnered with store managers on basis to conduct loss investigations.
- Reviewed CCTV footage to obtain evidence of theft.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Maintained store compliance with physical security schematics to protect assets.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Identified potential shoplifters and alerted management.
Education
High School Diploma -
R.A.F. Greenham Common
06.1990
Skills
- Strategic planning
- Key partnership cultivation
- Surveillance camera operations mastery
- Report writing
- Vigilant
- Emergency assistance knowledge
- Thorough investigative abilities
- Knowledge of body language
- Simultaneous screen monitoring
- Communication
- Leadership
- Surveillance expert
- Defense and Arrest Tactics (DAAT)
- Search and seizure laws familiarity
- Arrest techniques
- Risk mitigation
- Firearms and weapons expert
- Human relations
- Exceptional problem solver
- Surveillance and covert operations
- Law enforcement
Timeline
Sales Outfitter
Bass Pro Shops
08.2021 - 06.2024
Asset Protection Specialist
The Home Depot Inc
07.2015 - 05.2017
Deputy Constable
Caddo Parish Constables Office Ward 5
01.2015 - 06.2020
Owner/Operator
Shreveport Private Process Serving
10.2009 - 12.2020
High School Diploma -
R.A.F. Greenham Common