Kristopher Strickland
IT
College Park,GA
Overview
4
4
years of professional experience
Work History
ServiceNow Administrator
Infosys
Atlanta, GA
06.2022 - Current
- Excelled in ServiceNow administration, configuring and customizing the platform to meet diverse client needs, significantly improving IT service management processes
- Developed and implemented automation workflows within ServiceNow, leading to a reduction in manual ticket resolution efforts
- Leveraged Azure and Azure DevOps for continuous integration and continuous deployment (CI/CD) pipelines, enhancing the delivery cycle of software solutions across projects
- Pioneered the adoption of Infrastructure as Code (IaC) using Azure ARM templates and Terraform, streamlining the provisioning and management of cloud resources
- Spearheaded DevOps initiatives that contributed to a culture shift towards agile and efficient development practices, ensuring faster go-to-market for services.
ServiceNow Administrator
09.2023 - 02.2024
- Directed the maintenance and enhancement of network hardware and software, ensuring optimal infrastructure support for ServiceNow instances
- Implemented advanced monitoring and alerting mechanisms in ServiceNow, improving system reliability and user satisfaction
- Worked closely with IT and business stakeholders to align ServiceNow’s capabilities with organizational goals, delivering tailored ITSM solutions
- Conducted comprehensive training sessions on ServiceNow functionalities for IT staff, increasing the internal team’s efficiency and self-sufficiency in managing the platform.
DevOps Support Engineer
PwC
Tampa, FL
11.2022 - 06.2023
- Designed and maintained CI/CD pipelines using Jenkins and Azure DevOps, enhancing the software delivery process for multiple projects
- Administered cloud infrastructure on Azure, focusing on scalability, security, and cost optimization to support enterprise applications
- Deployed monitoring solutions with DataDog across cloud environments, enabling proactive issue detection and swift resolution to maintain high system uptime
- Automated routine deployment and infrastructure management tasks with Python scripts and Azure CLI, reducing deployment times by up to 50%
- Collaborated with software development teams to embed DevOps practices early in the development lifecycle, ensuring seamless integration and delivery of new features.
Front-end Mobile Developer
Hexagon Lavish
03.2020 - 01.2022
- Transitioned to a DevOps role within the project, focusing on automating the build and deployment processes for the mobile application, utilizing Docker and Kubernetes for container orchestration
- Integrated front-end development work with CI/CD pipelines, ensuring automated testing and deployment to various environments
- Collaborated with backend developers to establish a DevOps workflow that included automated integration tests, leading to a 40% decrease in bugs reaching production
- Strictly Consulting
- Front-end Web Developer – Gained initial experience with cloud services and DevOps practices by deploying web applications to Azure, learning to manage and automate cloud-based environments
- Implemented a DevOps approach to managing web application updates, reducing downtime and improving the reliability of client-facing services.
Education
High School Diploma - undefined
Westlake High School
2018
Skills
- C, Python, SQL, JavaScript, , MySQL,
- Tools & Technologies: Git, Docker, Nodejs, GitHub, Microsoft SQL Server, Azure, Kubernetes, Data Dog, ServiceNow, Visual Basic, NET
- Concepts: Cloud Services, DevOps, Agile
Timeline
ServiceNow Administrator
09.2023 - 02.2024
DevOps Support Engineer
PwC
11.2022 - 06.2023
ServiceNow Administrator
Infosys
06.2022 - Current
Front-end Mobile Developer
Hexagon Lavish
03.2020 - 01.2022
High School Diploma - undefined
Westlake High School
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementWork from home optionCertification
Certified Systems Administrator
AZ-900
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