Pravalika Mucharla

*Provided day to day operational support administration and maintenance of the servicenow platform and associated platforms.

*Strong working knowledge of ServiceNow Modules such as Service Catalog, Change/Incident/Problem Management, Request and Access tasks in line with standard ITIL guidelines.

*Worked with stake holders to cater requirements or building and maintaining new service catalog items.

*Technical documents/SOP Creation.

*Responsible for SLA management and communication of ongoing service disruption/outages and resultant breach of current SLAs.

*Providing analysis of problems while working toward solutions to technical issues.

*Worked with development team to migrate updates into production environment.

*Building requested items and tasks using service catalog to manage process from the client.

*Managing escalations by involving application vendors, business representatives and managers.

*Identify recurring IT infrastructure service issues to identify root cause and implement problem solutions.

*Ensure process procedures and work instructions document is upto date and promotes the correct use of the process.

• Hands on experience on AWS including but not limited to Amazon S3, AWS Glue, IAM, Redshift, Lambda, and CloudWatch.
• Design and develop automation workflows, performing unit tests and conducting reviews to make sure the work is rigorously designed and elegantly coded and effectively tuned for platform performance and assessing the overall quality of delivered components.
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
• Used metrics to monitor application and infrastructure performance.
• Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
• Understood client needs and objectives by conducting proactive customer and data analysis.
• Reviewed existing systems and made recommendations for improvements.
• Create and implement automation for cloud platform as well as monitoring and alerting purpose.
• Demonstrable experience with developer tools like Code Deploy, Code Build, Code Pipeline, design and the overall VPC environment including server instance, storage instances, subnets, highly availability zones etc.
• Ingestion of data sources from Google Cloud Platform to AWS S3 using AWS lambda.
• Identified gaps in market to spot opportunities to create value propositions.