Kristopher Tortomasi
Southfield,MI
Overview
25
25
years of professional experience
Work History
Infotainment Test Bench Technician
IET
Southfield, MI
07.2021 - Current
- Ensure wire harness is accurately populated to the correct pin out
- Run latest software updates on test benches and vehicle fleet
- Managing inventory of test bench components for all programs
- Collaborate with test engineers and offshore teams to identify additional modulars needs for testing
- Ensured proper function of audio, HVAC, and cloud connectivity
- Experienced with CAN/Ethernet communication tools
- Knowledge of FNV2 (SYNC4), FNV3 (Phoenix), & FNV4 (Rigil) architecture, hardware and how to flash software
- Familiarity of running TAT commands for simulation
- Jira experience
Customer Service Representative
PTIQCS
Sterling Heights, MI
08.2020 - 02.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Material Coordinator
E&E Manufacturing
Plymouth, MI
10.2019 - 06.2020
- Used equipment such as pallet jacks and forklifts with safety and efficiency.
- Coordinated documentation for materials, including proper seals and billing paperwork.
- Coached, motivated and supervised 3 to 4 person team of warehouse professionals.
- Directed receiving and storage of incoming supplies.
Shipping and Receiving Clerk
Ionbond
Madison Heights, MI
07.2015 - 10.2019
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Obtained required documentation to move cargo onward.
Bender Specialist
Eberspaecher
Novi, MI
08.2013 - 04.2015
- Inspected finished products for quality and adherence to customer specifications.
- Cut, shaped, and bent tubes using various machines
- Assisted with daily/weekly scheduling within 3 bending cells; running 40 different parts numbers
- Responsible for programming benders to print specifications and fine-tuning part to fit the gauge
Team Leader
Faurecia
Taylor, MI
04.2000 - 08.2012
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Integrated process improvements to increase overall workflow.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
Certificate of Completion in Supply Chain Basic - Supply Chain Management
Schoolcraft College
Livonia, MI05.2022
Associate of Applied Science - Manufacturing Trades - Welding
Henry Ford College
Dearborn, MI06.2009
Skills
- Manufacturing background
- Team development
- Goal management
- Continuous improvements
- Computer skills
- Inventory tracking
- Hardware and Software Configuration
- Coordinating transportation
- Customer service
- First Aid/CPR
- ERP Systems (SAP, QAD, MS Dynamics)
- Software Release and Versioning
- Software Functionality Feedback
- Software Development Tools: JIRA, Confluence
Timeline
Infotainment Test Bench Technician
IET
07.2021 - Current
Customer Service Representative
PTIQCS
08.2020 - 02.2021
Material Coordinator
E&E Manufacturing
10.2019 - 06.2020
Shipping and Receiving Clerk
Ionbond
07.2015 - 10.2019
Bender Specialist
Eberspaecher
08.2013 - 04.2015
Team Leader
Faurecia
04.2000 - 08.2012
Certificate of Completion in Supply Chain Basic - Supply Chain Management
Schoolcraft College
Associate of Applied Science - Manufacturing Trades - Welding
Henry Ford College