Overview
Work History
Education
Skills
Timeline
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Kristopher Tortomasi

Southfield,MI

Overview

25
25
years of professional experience

Work History

Infotainment Test Bench Technician

IET
Southfield, MI
07.2021 - Current
  • Ensure wire harness is accurately populated to the correct pin out
  • Run latest software updates on test benches and vehicle fleet
  • Managing inventory of test bench components for all programs
  • Collaborate with test engineers and offshore teams to identify additional modulars needs for testing
  • Ensured proper function of audio, HVAC, and cloud connectivity
  • Experienced with CAN/Ethernet communication tools
  • Knowledge of FNV2 (SYNC4), FNV3 (Phoenix), & FNV4 (Rigil) architecture, hardware and how to flash software
  • Familiarity of running TAT commands for simulation
  • Jira experience

Customer Service Representative

PTIQCS
Sterling Heights, MI
08.2020 - 02.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.

Material Coordinator

E&E Manufacturing
Plymouth, MI
10.2019 - 06.2020
  • Used equipment such as pallet jacks and forklifts with safety and efficiency.
  • Coordinated documentation for materials, including proper seals and billing paperwork.
  • Coached, motivated and supervised 3 to 4 person team of warehouse professionals.
  • Directed receiving and storage of incoming supplies.

Shipping and Receiving Clerk

Ionbond
Madison Heights, MI
07.2015 - 10.2019
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Obtained required documentation to move cargo onward.

Bender Specialist

Eberspaecher
Novi, MI
08.2013 - 04.2015
  • Inspected finished products for quality and adherence to customer specifications.
  • Cut, shaped, and bent tubes using various machines
  • Assisted with daily/weekly scheduling within 3 bending cells; running 40 different parts numbers
  • Responsible for programming benders to print specifications and fine-tuning part to fit the gauge

Team Leader

Faurecia
Taylor, MI
04.2000 - 08.2012
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Integrated process improvements to increase overall workflow.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

Certificate of Completion in Supply Chain Basic - Supply Chain Management

Schoolcraft College
Livonia, MI
05.2022

Associate of Applied Science - Manufacturing Trades - Welding

Henry Ford College
Dearborn, MI
06.2009

Skills

  • Manufacturing background
  • Team development
  • Goal management
  • Continuous improvements
  • Computer skills
  • Inventory tracking
  • Hardware and Software Configuration
  • Coordinating transportation
  • Customer service
  • First Aid/CPR
  • ERP Systems (SAP, QAD, MS Dynamics)
  • Software Release and Versioning
  • Software Functionality Feedback
  • Software Development Tools: JIRA, Confluence

Timeline

Infotainment Test Bench Technician

IET
07.2021 - Current

Customer Service Representative

PTIQCS
08.2020 - 02.2021

Material Coordinator

E&E Manufacturing
10.2019 - 06.2020

Shipping and Receiving Clerk

Ionbond
07.2015 - 10.2019

Bender Specialist

Eberspaecher
08.2013 - 04.2015

Team Leader

Faurecia
04.2000 - 08.2012

Certificate of Completion in Supply Chain Basic - Supply Chain Management

Schoolcraft College

Associate of Applied Science - Manufacturing Trades - Welding

Henry Ford College

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Kristopher Tortomasi