Kristy Abel
Omaha,NE
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
14
14
years of professional experience
Work History
Office Assistant
Great Plains Contractor Services
03.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cosmetologist
Self Employed
01.2015 - Current
- Recommended appropriate hair treatments to enhance clients' hair health.
- Promoted product sales through effective recommendations during services.
- Educated clients on skincare routines to promote healthy skin.
- Sterilized tools and equipment to comply with health regulations.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Mother
Myself- Mother of Twin Boys
12.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Sales Consultant
Cosmo Prof
11.2013 - 10.2015
- In-person & inbound telephone consultation & sales
- Advise customers on proper treatments on all hair types
- Assess customer needs and advise on color & styling techniques
- Promote hair care products & cosmetics; upsell & cross-sell where appropriate
- Update customer product knowledge information in education database
- Review weekly inventory & incoming orders; take down and organization shipment weekly
- Pull inventory, confirm orders & record charges on open accounts
- Maintain stockroom & production area in an professional & organized manner
- Count and document opening/closing cash
- Ability to multi-task & work independently
- Use Microsoft Office Word & Excel
Guest Service Associate
Hyatt Reservations
10.2010 - 06.2012
- Process reservations through inbound customer calls
- Accommodated guest special requests; provided information on hotel rooms and amenities
- Increased hotel revenue utilizing upsell & cross-selling techniques
- Worked in a global environment, managing hotel reservations and providing hotel information worldwide
- Resolved service related issues in a timely manner
- Confirm & verify customer payment and guest information upon completion of booking
- Provided an elevated level of customer experience to generate loyal clients
- Met monthly handle times goals & sales quotas; qualified for quarterly bonus payouts
- Participated in monthly quality review and coaching sessions with team leaders
- Used Microsoft Office Outlook, Word & Excel
Telephone Interviewer
The Gallup Organization
10.2010 - 07.2011
- Manage high volume of outbound calls conducting customer satisfaction surveys
- Completed customer surveys in a timely and professional manner
- Evaluate customer experiences for healthcare and banking customers
- Achieved high goals and quotas on individual per survey basis
- Participated in quarterly quality assessments
- Commission based compensation after completion of minimum survey volume
- Used Microsoft Office Outlook, Word & Excel
Education
Cosmetology Degree - undefined
Capitol School of Hair Styling & Esthetics
Omaha, NE09.2013
High School Diploma - undefined
Millard South High School
Omaha, NE06.2011
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Hair styling
- Clear communication
- Customer consultation
- Professionalism and ethics
- Product knowledge
- Hair coloring and highlighting
- Hair coloring expertise
- Waxing treatments
Timeline
Office Assistant
Great Plains Contractor Services
03.2023 - Current
Cosmetologist
Self Employed
01.2015 - Current
Sales Consultant
Cosmo Prof
11.2013 - 10.2015
Mother
Myself- Mother of Twin Boys
12.2012 - Current
Guest Service Associate
Hyatt Reservations
10.2010 - 06.2012
Telephone Interviewer
The Gallup Organization
10.2010 - 07.2011
Cosmetology Degree - undefined
Capitol School of Hair Styling & Esthetics
High School Diploma - undefined
Millard South High School
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