Kristy Bailey
Parkersburg,West Virginia
Summary
Dynamic professional with a proven track record at The Cross Church, adept in financial reporting and cash flow management. Excelled in resolving high-stress situations, enhancing customer loyalty at Heartland Bank. Skilled in both payroll administration and fostering productive relationships, I consistently achieve and surpass financial objectives.
Overview
25
25
years of professional experience
Work History
Financial Secretary
The Cross Church
06.2017 - Current
- Supported payroll processing and ensured employee records were up to date.
- Scheduled appointments and meetings related to financial discussions.
- Processed invoices and ensured timely payments to vendors.
- Maintained petty cash and tracked expenses for budget management.
- Received dues, fees and payments and provided transaction receipts.
- Maintained accurate records of organizational finances and generated reports as requested.
- Verified processing information and deposited received funds into organizational account.
Executive Secretary
ODJFS
04.2004 - 08.2008
- Coordinated travel arrangements, including booking flights and accommodations.
- Managed calendars and scheduled appointments for executives.
- Handled phone calls and directed inquiries to appropriate departments.
- Prepared meeting agendas and took detailed minutes during discussions.
Customer Service Representative
Heartland Bank
03.2000 - 04.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
None - Elementary Education
College Ready -
06.1998
Skills
- Bank reconciliation
- Accounts receivable
- Data entry
- Accounts payable
- Payroll processing
- Cash flow management
- Bookkeeping expertise
- Financial reporting
- Payroll administration
- Calendar management
Timeline
Financial Secretary - The Cross Church
06.2017 - Current
Executive Secretary - ODJFS
04.2004 - 08.2008
Customer Service Representative - Heartland Bank
03.2000 - 04.2004
The Ohio State University - None, Elementary Education
West High School - College Ready,
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