Kristy Baker
Saint James,MO
Summary
Professional with strong background in coordinating support services. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction and advocacy. Focused on team collaboration, adaptable to changing needs, consistent and efficient. Results-driven and known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
15
15
years of professional experience
Work History
Support Coordinator
Phelps County SB40 Board
Rolla, MO
02.2019 - Current
- Manage a caseload of moderate size and complexity providing support to and advocating for eligible individuals with a developmental disability.
- Excellent verbal and written communication skills with consistent attention to detail and the ability to work collaboratively with others.
- Strong interpersonal skills and the ability to work successfully with people from a variety of backgrounds.
- Develop, in cooperation with the individual, and planning team a Person-Centered Plan (individual support plan) for each client. Keep support plans current, modify as needed, and maintain accurate records.
- Link individuals to services that will allow them to lead a full life and be a valued member of their community. Prepare authorization and funding pages to enable clients to access services.
- Monitor services to ensure that the service is being implemented by the designated provider, review quality of services, and client progress to identified goal.
- Complete modifications to the Person-Centered Plan (individual support plan) as needed.
- Attend monthly team meetings concerning new or revised policies and procedures.
Integrated Healthcare Specialist
Compass Health Network
Rolla , Missouri
05.2015 - 02.2019
- Using a motivational, stage-matched approach, provide individualized services based upon strengths, needs, abilities, and preferences identified collaboratively with client/family, focused on supporting client’s movement toward recovery/resiliency goals.
- Assist client in identifying strengths, needs, abilities, & preferences in regard to mental illness/substance abuse and participate in development of Wellness Plan.
- Provide services from a holistic perspective, incorporating coaching surrounding the Eight Dimensions of Wellness, with attention to each domain of wellness, including physical and mental health.
- Support client in completion of goals identified on Wellness Plans, reviewing the WP with client as required and as needed for updating of goals and objectives as items are achieved, or as the client’s goals change.
- Provide assistance in accessing public services, including financial, housing, emergency assistance, food, etc.
- Maintain contact with clients who are hospitalized, participating in discharge planning and communicating with all involved providers in developing aftercare plans.
- Provide education and skill-building in areas such as daily living skills, employment/education, symptom management, communication/relationships, budgeting, maintaining a residence, etc., with focus on movement toward independent completion of these tasks, or referral to long-term supports.
- Assist clients with developing personal support systems, including, but not limited to, work with family members, legal guardians, recovery communities, etc.
- Provide individual assistance to consumers in accessing needed mental health services including accompanying consumers to appointments to address medical or other health needs.
- Follow up with consumers regarding appointments, completion of forms, returning forms or receipts and other similar activities.
- Meet service provision expectations per client needs and company guidelines.
- Complete documentation and paperwork within the required timeframe.
Lead Addiction Recovery Technition
Compass Health Network
Rolla , Missouri
11.2010 - 05.2015
- Ensure safety and well being of clients in the residential setting.
- Motivate clients to see a need for change in their lives by supervising and leading educational groups.
- Maintain Client files and group billing.
- Implement drug and alcohol education into daily living skills and activities.
- Manage on call duties on an as needed basis.
Education
Bachelor of Science - Criminal Justice
Drury University
Rolla, MO2015
Associate of Science - Criminal Justice
Drury University
Rolla, MO2003
Skills
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Client assessment and analysis
- Risk management processes and analysis
Timeline
Support Coordinator
Phelps County SB40 Board
02.2019 - Current
Integrated Healthcare Specialist
Compass Health Network
05.2015 - 02.2019
Lead Addiction Recovery Technition
Compass Health Network
11.2010 - 05.2015
Bachelor of Science - Criminal Justice
Drury University
Associate of Science - Criminal Justice
Drury University