Kristy Barnes
Vineland
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
9
9
years of professional experience
Work History
Contact Center Supervisor
Home Depot
06.2025 - Current
- Supervised daily operations, ensuring optimal team performance and customer satisfaction.
- Developed training programs to enhance staff skills and improve service quality.
- Implemented process improvements, resulting in reduced call handling times and increased efficiency.
- Analyzed performance metrics to identify trends and drive strategic decisions for the contact center.
Customer Experience Manager
Home Depot
05.2018 - 06.2025
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Created a comprehensive onboarding program to expedite new hire integration into the company culture and processes.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Customer Service Lead
Bed Bath And Beyond
04.2017 - 04.2018
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Seaforth High School
Jamaica W.I07-2014
Associate of Science - Health Science
Rowan College South Jersey
New Jersey 05-2027
Skills
- Account Management
- Data Analytics
- Engagement Strategy Development
- Cross-Functional Collaboration
- Customer Acquisition
- Relationship building
Timeline
Contact Center Supervisor
Home Depot
06.2025 - Current
Customer Experience Manager
Home Depot
05.2018 - 06.2025
Customer Service Lead
Bed Bath And Beyond
04.2017 - 04.2018
High School Diploma -
Seaforth High School
Associate of Science - Health Science
Rowan College South Jersey