Kristy Cathcart
Buchanan,GA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald’s. Skilled in cash handling and customer service management, I excel in problem-solving and motivating teams to achieve excellence. Expert in developing strategies that improve service delivery, evidenced by a successful case management background at Tallapoosa Circuit Drug Court.
Overview
6
6
years of professional experience
Work History
Shift Leader
McDonald’s
Bremen Ga
05.2018 - 08.2024
Managing my crew, making sure my shift was set up for success. Counting safe and data entry, also Inventory and serving customers.
Case Manager
Tallapoosa Circuit Drug Court
Cedartown, GA
01.2023 - 03.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
High School -
Stone Crest Academy
Miami Fla05.2019
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Customer Service Management
Timeline
Case Manager
Tallapoosa Circuit Drug Court
01.2023 - 03.2023
Shift Leader
McDonald’s
05.2018 - 08.2024
High School -
Stone Crest Academy