Kristy Cooper

Falcon Ridge Rehabilitation, Hutto, Texas 12/21 to 11/23 Led management of 180-bed skilled rehab center, improving resident outcomes and regulatory compliance while driving growth and profitability. Specifically focused on increasing star rating and enhancing patient and family satisfaction.

Sedona Trace Health and Wellness, Austin, Texas 3/2020 to 08/2021 (Position eliminated due to sale of facility) Coordinated day-to-day operations, aligning clinical, managerial, and custodial teams towards organizational goals. Developed and maintained budget, overseeing billing and fees, while serving as primary liaison among governing board, staff, residents, and families.

Silver Tree Nursing and Rehab, San Antonio, Texas - Administrator of flagship suburban 120 bed skilled nursing facility with average skilled census of 35. Supervised multiple case managers and large team of key staff, while ensuring facility's premier customer service and quality of care exceeded industry standards. Sustained profit margins and expense control over 4 years, including obtaining new contracts and referral sources to diversify case-mix. Responsible for implementing systems to sustain consistent growth and sound operating procedures for positive resident outcomes and financial stability.

Oaks Nursing Center, Burnet, Texas Administrator of Special Focus Facility immediately following new acquisition. Ensured compliance standards were maintained while eliminating agency and bringing staffing patterns up to normal industry parameters. Stabilized all departments and implemented admissions and customer service programs while complying with new owner's programs. Achieved and maintained profit margin and brought facility into full compliance through multiple surveys resulting in removal from focus list and a four star rating.

Directed all facets of administrative operations, supervising non-attorney staff and optimizing firm's financial and information management systems.