Kristy Espinoza
Glendora,California
Summary
Self motivated,organized and a quick learner. Always looking for ways to improve and/or learn new skills. Challenge is what drives me.
Overview
9
9
years of professional experience
Work History
Closing Manager
Jimmy John's
Covina, CA
08.2024 - Current
- Managed closing procedures to ensure efficient store operations for the next shift
- Throughout my shifts I use a platform called CMX1 for quality,risks and compliance management
- Enter data for the store's sales/labor tracker on a nightly basis
- Resolve customer complaints and or concerns
Delivery Driver
Uber Eats
12.2020 - Current
- Always giving my best customer service to customers and anyone else I encounter in the process
- Reviewed and verified invoices/purchase requests to confirm accuracy
- Dropped off orders/passengers in a timely manner
- Traveled through local and unknown terrain while following all traffic rules and maintaining a clean driving record
Shift Leader
Carls Jr
San Dimas, CA
04.2024 - 08.2024
- Trained new employees
- Monitored team performance to ensure quality standards were met and customer service was excellent
- Entered data in the stores books and labor tracker along with entering weekly inventory
Assistant Manager
Craft Burger
Glendora, CA
04.2022 - 06.2022
- Trained employees on cash drawers, food equipment and customer service protocols to carry out assigned tasks
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Took care of the store's AP
- Resolved customer and employee issues by looking into the situation, answering questions and building rapport
Assistant Manager
Dr.Norms
Chatsworth, CA
11.2018 - 11.2021
- Looked for new, safe and inventive ways to alleviate supply and food waste while trying to make the baked goods in vast quantity while keeping the quality
- Trained new team members to use machinery used to bake and shape the baked goods
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
Host/Busser
Islands Fine Burgers and Drinks
Pasadena, CA
11.2019 - 07.2021
- Went above and Beyond expectations by helping with various tasks to support teammates and provide customer service
- Observed tables to tend to guest needs and identify customer service opportunities
- Strategized to maintain high turnover rate and minimize wait times
Shift Leader
Carls Jr
Temple City, CA
09.2017 - 11.2019
- Provided excellent customer service and built strong relationships with customers
- Sent to different stores that needed emergency help
- Curated schedules to fit the demanding work days and placed stores product order with Shamrock Foods on a weekly basis
Assistant
Hearthy Foods
Los Angeles, CA
06.2017 - 11.2018
- Answered incoming calls promptly and professionally, forwarding calls to the owner of the company or taking messages when owner was not available
- Ran the companies Shopify website by communicating with customers, fulfilling orders and dropping off packages at post office
- Provided administrative support to team members and management in daily tasks
- In charge of payroll and inventory for the company
Shift Leader
Carl's Jr
Duarte , CA
10.2016 - 07.2017
- Trained new employees
- Took care of customer complaints and concerns
- Always multitasking from taking orders to making then while maintaining the restaurants overall cleanliness
Education
High School Diploma -
Duarte High School
Duarte, CA06.2016
Some College (No Degree) - Business
Citrus College
Azusa, CASkills
- Innovative
- Computer Literacy
- Bilingual
- Time management
- Communication
- Type 89 WPM
References
Eliseo Lopez | Dr. Norms Manager Of Operations
(951) 208-3105
tonita1911@gmail.com
Leticia Arroyo | Carls Jr. Manager
(626) 274-4620
letyarroyo1121@gmail.com
Timeline
Closing Manager
Jimmy John's
08.2024 - Current
Shift Leader
Carls Jr
04.2024 - 08.2024
Assistant Manager
Craft Burger
04.2022 - 06.2022
Delivery Driver
Uber Eats
12.2020 - Current
Host/Busser
Islands Fine Burgers and Drinks
11.2019 - 07.2021
Assistant Manager
Dr.Norms
11.2018 - 11.2021
Shift Leader
Carls Jr
09.2017 - 11.2019
Assistant
Hearthy Foods
06.2017 - 11.2018
Shift Leader
Carl's Jr
10.2016 - 07.2017
High School Diploma -
Duarte High School
Some College (No Degree) - Business
Citrus College
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