Kristy Grajales
Decatur,IL
Summary
With a robust work ethic and expertise in commercial & residential cleaning, I excel as a Business owner, enhancing service quality through tailored strategies. At The Beef House, I trained servers, boosting team performance. Proficient in customer service and problem-solving, I consistently deliver exceptional results, ensuring client satisfaction and operational efficiency in all work areas I’m involved in.
Overview
12
12
years of professional experience
Work History
Cleaning Contractor
Self-employeed
12.2021 - Current
- Employed advanced cleaning equipment to ensure exceptional cleanliness and hygiene in various environments.
- Created tailored cleaning strategies based on client requirements to enhance service quality and encourage repeat business.
- Delivered comprehensive training to new staff to ensure adherence to safety protocols and mastery of effective cleaning techniques.
Driver
DoorDash
02.2025 - 10.2025
- Executed timely delivery of food orders, ensuring compliance with delivery guidelines.
- Utilized GPS technology to streamline navigation and enhance route efficiency.
- Ensured vehicle cleanliness and conducted routine safety checks to uphold operational readiness.
- Facilitated effective communication with customers regarding order status and swiftly resolved issues.
Bartender
The Penalty Box
10.2016 - 10.2021
- Executed preparation and service of a diverse array of cocktails and beverages with efficiency.
- Oversaw cleanliness and organization of bar area to uphold health standards.
- Facilitated training sessions for new staff on cocktail preparation and customer service techniques.
- Cultivated strong relationships with regular patrons to enhance customer satisfaction.
Server Trainer
The Beef House
11.2013 - 07.2020
- Trained over 50 new servers on menu knowledge and customer service best practices.
- Coordinated over 75 training sessions to enhance team performance and service efficiency.
- Monitored server adherence to health and safety regulations during training exercises.
- Developed instructional materials to support ongoing staff development initiatives.
Education
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Strong work ethic
- Commercial & Residential cleaning experience
- Motivation and initiative
- Customer service
- Complex Problem-solving
- Problem-solving
- Multitasking and organization
- Time management
Timeline
Driver
DoorDash
02.2025 - 10.2025
Cleaning Contractor
Self-employeed
12.2021 - Current
Bartender
The Penalty Box
10.2016 - 10.2021
Server Trainer
The Beef House
11.2013 - 07.2020
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana