Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Harris

San Antonio,NM

Summary

Goal-driven and task-focused professional with a 21-year background in customer-facing roles. Expert in navigating fast-paced settings and adept at building positive personal and professional relationships with a can-do attitude. Lifelong learner consistently acquiring new skills. Highly organized and proficient in all job duties.

Overview

11
11
years of professional experience

Work History

Specialist Customer Service

Advantage Solutions
San Antonio, NM
03.2023 - Current
  • Performed account reconciliations and conducted investigations into discrepancies.
  • Coordinated workloads ensuring simultaneous handling of diverse client requirements
  • Provided technical support for customers in resolving complex issues.
  • Maintained precise billing by addressing and fixing price inconsistencies
  • Processed orders efficiently from initiation to completion using GenWeb/EDI

Postal Clerk

United States Post Office
Socorro, NM
08.2021 - 08.2022
  • Supported office clerical functions such as running close out reports using word processing and other software, email and office machines.
  • Received and distributed over 2,000+ mail pieces and 500+ packages to appropriate individuals.
  • Assisted customers with filling out change of address forms and reports for lost or stolen mail.
  • Enhanced postal customer service to a diverse population of military and civilian personnel to include selling postal stamps and money orders, Post Office Box rentals and any products to better serve our customers.
  • Set goals and operating procedures that maximized employee effectiveness.

Remote Lead Project Coordinator

SAC Wireless, LLC
Tempe, AZ
11.2017 - 08.2021
  • Delegated training tasks and mentored junior team members on best practices and standards.
  • Executed delegated tasks like project billing, purchase orders, data analytics using Ariatt and Oracle
  • Offered optimal leadership during manager absences by studying existing policies and deliverables.
  • Cataloged comprehensive project metrics such as labor hours, budget allocations, and material usage in Excel and SharePoint.
  • Coordinated several diverse projects encompassing 1,000+ sites through effective task delegation and prioritization with the scope reaching 1 Million dollars.
  • Collaborated with project managers to assess project scope and set milestones using SiteForge and Salesforce.
  • Oversaw procurement process to align with installation timelines leveraging Oracle
  • Streamlined project data analytics through multi-stakeholder engagement, while cultivating robust partnerships with teams, vendors, and contractors.
  • Ensured meticulous documentation for every project utilizing Excel and SmartSheets

Lead Bartender

Buffalo Wild Wings
Scottsdale, AZ
10.2013 - 05.2018
  • Balanced daily registers and generated sales reports for management.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Organized thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Member Service Representative

Landings Credit Union
Tempe, AZ
01.2016 - 11.2017
  • Helped members resolve account problems in person and over the phone by navigating internal systems to handle routine needs.
  • Promoted company products and services to answer members questions quickly and capitalize on upsell opportunities.
  • Secured monthly approvals from management for problematic small business and commercial loans.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Conducted special service and account transactions for members, including ordering checks, placing stop payment orders, wire transfers.
  • Established new member accounts, including checking, savings and lines of credit.

Education

High School Diploma -

Red Mountain High School
Mesa, AZ
05.2008

Some College (No Degree) - Associate of Business Administration

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Excel/Microsoft Office
  • Site Forge
  • Share Point
  • Smart Sheets
  • SiteVizion
  • Oracle/Salesforce
  • GenWeb/EDI

Timeline

Specialist Customer Service

Advantage Solutions
03.2023 - Current

Postal Clerk

United States Post Office
08.2021 - 08.2022

Remote Lead Project Coordinator

SAC Wireless, LLC
11.2017 - 08.2021

Member Service Representative

Landings Credit Union
01.2016 - 11.2017

Lead Bartender

Buffalo Wild Wings
10.2013 - 05.2018

High School Diploma -

Red Mountain High School

Some College (No Degree) - Associate of Business Administration

Maricopa Community Colleges - Mesa Community College

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Kristy Harris