Summary
Overview
Work History
Education
Skills
Timeline
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SHONTERRA SMITH

Madison,TN

Summary

Content Moderation and Safety specialist for one of the largest social media platforms currently. Diligently working closely with ERT, CSAM and ANSA material that violates the companies policies and guidelines. Adaptable to the fast paced, constantly changing work environment to stay in regulation with company obligations.

Overview

6
6
years of professional experience

Work History

Minor Content Safety Specialist

Tiktok
Nashville, Tennessee
11.2021 - Current
  • Moderated different workflows of queues including user Livestreams, Direct messages, and Minor accounts for violations of community guidelines.
  • Removed offensive comments, user videos, user livestreams, and underage accounts that violated TikTok community guidelines.
  • Cross-trained with different teams in the company to update and modify current policies and community guidelines to remain up to date with current events and trends.
  • Worked with leadership of the TikTok Trust & Safety Team from the California headquarters to provide insight and updates to our Adult Nudity and Sexual Activity and Child Sexual Abuse Material policies.
  • Worked diligently and directly with user ANSA/CSAM material and Minor livestreams and direct messaging for violations of community guidelines.
  • Worked directly with the Crisis and Emergency Management Operations team to remove violative trending words searches/hashtags/and videos from the algorithm on the backend.
  • Trained new hire moderators on current policies and guidelines.

Customer Service

Spots pet supply
Nashville, TN
07.2019 - 03.2020
  • Assist and help customers, greet my clients and check in/out their pets
  • Assisted customers with a warm and professional attitude, kept records of customer complaints, booked appointments.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Ensured safety of animals at all times by following established safety protocols.

Back of House Team Member

Meridian Street Cafe
Nashville, TN
05.2018 - 07.2019
  • Cook and prep food, open and close, accepting delivery orders, stocking.
  • Inspected kitchen equipment regularly for functionality and cleanliness.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Adhered to food safety standards when storing and preparing foods.

Education

Exercise science -

Middle Tennessee State University
Murfreesboro, TN
08-2016

High school or equivalent in Science -

Martin Luther King Jr. High School
Nashville, TN
05.2016

Skills

  • content moderation
  • excel/microsoft office
  • Project Coordination
  • Analytical Skills
  • File and Records Management
  • customer service
  • Social media proficiency
  • Policy Enforcement

Timeline

Minor Content Safety Specialist

Tiktok
11.2021 - Current

Customer Service

Spots pet supply
07.2019 - 03.2020

Back of House Team Member

Meridian Street Cafe
05.2018 - 07.2019

Exercise science -

Middle Tennessee State University

High school or equivalent in Science -

Martin Luther King Jr. High School

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SHONTERRA SMITH