Kristy Harrow
Columbus,OH
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring patients. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
11
11
years of professional experience
Work History
Call Operator
Ohio Gastro
01.2017 - Current
- Manage high call volume while maintaining professionalism and accuracy when gathering client information.
- Paging different locations within the practice.
- Providing accurate information to patients.
- Verify patient credentials.
- Assist caller when needed.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Assisted customers by answering questions and responding to inquiries.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Grocery Store Associate
Aldi
12.2012 - 10.2014
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
- Conducted regular inventory checks to ensure accurate stock levels, reducing discrepancies and minimizing losses..
Education
Diagnostic Medical Sonography
Central Ohio Technical College
Newark, OH2027
Skills
- Data entry proficiency
- Typing Speed
- Social Perceptiveness
- Excellent Phone Demeanor
Timeline
Call Operator
Ohio Gastro
01.2017 - Current
Grocery Store Associate
Aldi
12.2012 - 10.2014
Diagnostic Medical Sonography
Central Ohio Technical College
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