Kristy Jones
Warren,MI
Summary
Results-driven Ophthalmic Technician with proven leadership in managing clinic operations and training staff. Known for ensuring compliance and operational efficiency while delivering exceptional customer service.
Overview
28
28
years of professional experience
Work History
Ophthalmic Technician (Team lead)
Retina Consultants of Michigan
Warren, MI
03.2023 - Current
- Promoted to leadership role due to strong work ethic and outstanding customer service.
- Oversaw team operations and ensured efficient workflow among staff members while working with patients.
- Trained new staff on processes to enhance operational efficiency.
- Conducted bi-weekly Zoom meetings for call center training focused on triaging skills.
- Assisted manager in establishing team goals while tracking progress regularly.
- Ensured monthly compliance with company policies and procedures.
- Oversaw inventory of ophthalmic supplies while maintaining equipment effectively.
- Maintained accurate patient records in accordance with HIPAA regulations.
Ophthalmic Technician
Retina Consultants of Michigan
Warren, MI
10.2003 - 03.2023
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Prepared patient charts prior to each visit including relevant past medical history.
Ophthalmic Scribe
Retina Consultants of Michigan
Southfield, Michigan
07.1999 - 10.2003
- Recorded physician notes accurately in charts.
- Assisted the doctors with injections and procedures.
Medical Receptionist
Retina Consultants of Michigan
Southfield, Michigan
09.1997 - 07.1999
- Scheduled appointments using electronic health record systems efficiently.
- Processed patient forms and collected necessary documentation promptly.
Education
Ophthalmic Assistant -
Detroit Institute of Ophthalmology
Grosse Pointe, MI08-2003
Skills
- Team leadership
- Problem solving
- Effective communication
- Operational efficiency
- Staff training
Timeline
Ophthalmic Technician (Team lead)
Retina Consultants of Michigan
03.2023 - Current
Ophthalmic Technician
Retina Consultants of Michigan
10.2003 - 03.2023
Ophthalmic Scribe
Retina Consultants of Michigan
07.1999 - 10.2003
Medical Receptionist
Retina Consultants of Michigan
09.1997 - 07.1999
Ophthalmic Assistant -
Detroit Institute of Ophthalmology