Gabrielle Liverpool
Washington,DC
Summary
Patient oriented Lead Ophthalmic Technician with 9+ years of experience in performing diagnostic testing, interviewing and managing staff while also providing exceptional patient care. Possesses in depth knowledge in multiple specialties: retina, ENT, ER and general pediatrics. Proficient in scribing, billing & coding, managing patient flow, creating daily and weekly technician schedules, training technicians and assisting multiple physicians during procedures.
Overview
10
10
years of professional experience
Work History
LEAD OPHTHALMIC TECHNICIAN
RETINA GROUP OF WSAHINGTON
01.2018 - Current
- Manages a team of technicians, ensuring efficient workflow and quality patient care
- Acts as liaison between the physician and patients, providing clear communication and support
- Creates a daily and weekly technician schedule to streamline clinic operations through effective coordination with the physicians, resulting in smoother appointments and increased patient satisfaction.
- Assists in the initial interview of potential technicians and provides feedback and recommendations based on the candidates interview
- Trains new technicians on ophthalmic procedures and protocols
- Demonstrates excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
- Billing & Coding Expert
- Advanced Scribe
- Assists the physician with in office procedures
- Performs diagnostic imaging needed for patient care
- Insertion of IV's for angiographic testing
- Prepares specimens and for laboratory analysis, facilitating fast diagnoses and treatment.
- Orders medical supplies in a timely fashion
- Authorizes pharmacy prescriptions and refills
- Promotes a positive environment for staff and patients throughout the facility encouraging more efficient operations and boosting patient satisfaction
CLINICAL RESEARCH TECHNICIAN
RETINA GROUP OF WASHINGTON
09.2015 - 01.2019
- Experienced in clinical research protocols and participated in Phase III Clinical Trials
- Unmasked Technician: prepped the subject as required per protocol before they received a sham or injection
- Clinical Research Photographer: required a skillset of performing diagnostic testing of study subjects per protocol
- Collaborated with the research team to ensure compliance with protocols and safety regulations.
OPHTHALMIC TECHNICIAN
RETINA GROUP OF WASHINGTON
06.2015 - 06.2018
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted the physicians in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Implemented scribe model while maintaining PQRS and meaningful use compliance
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
MEDICAL SCRIBE
SCRIBE AMERICA
09.2014 - 04.2015
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Accompanied physicians through day in fast-paced, stressful environments.
Education
Bachelor of Arts - Biology
WASHINGTON ADVENTIST UNIVERSITY
TAKOMA PARK, MD05.2014
Skills
- Adaptability in Fast-Paced Environments
- Billing and Coding
- Chart organization
- Decision-Making and Problem-solving competence
- Documentation skills
- EMR Proficiency
- Exceptional Patient Care
- HIPAA Compliance Knowledge
- Inventory Management
- Multitasking Abilities
- Ophthalmic Diagnostic Imaging
- Organizational Skills
- Policy Implementation
- Schedule Preparation
- Staff Training and Development
- Strong Communication Skills
- Task Delegation
- Task Prioritization
- Team Leadership
- Venipuncture
Timeline
LEAD OPHTHALMIC TECHNICIAN
RETINA GROUP OF WSAHINGTON
01.2018 - Current
CLINICAL RESEARCH TECHNICIAN
RETINA GROUP OF WASHINGTON
09.2015 - 01.2019
OPHTHALMIC TECHNICIAN
RETINA GROUP OF WASHINGTON
06.2015 - 06.2018
MEDICAL SCRIBE
SCRIBE AMERICA
09.2014 - 04.2015
Bachelor of Arts - Biology
WASHINGTON ADVENTIST UNIVERSITY
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