Kristy Kendall
Colonial Heights,VA
Summary
Confident regional operations manager with vibrant and outgoing personality. Several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving forward performance.
Upbeat regional operations manager with positive approach and rational method of thinking. Excellent communication skills paired. Well-versed in recruiting employees, identifying new, lucrative business opportunities, and suggesting corrective services. Organized and strategic professional offering several-years of experience in field.
Seasoned Regional Operations Manager with background in managing operations across diverse industries. Possess strong skills in strategic planning, team leadership and process optimization. Known for enhancing operational efficiency and streamlining processes to drive growth and improve service delivery. Effectively spearheaded significant cost reductions and increased revenue in previous roles.
Overview
26
26
years of professional experience
Work History
Regional Operations Manager
The Joint Smoke and Vape LLC
Phoenix, Arizona
04.2021 - 06.2024
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Created performance reviews for staff members based on established criteria.
- Organized events such as conferences or workshops aimed at improving operational practices in the region.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
Assistant Manager
Superstar car wash
Phoenix, AZ
09.2020 - 10.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Manager
McDonald's
Baltimore, Maryland
06.2011 - 06.2014
Customer Service Manager
Foodlion Grocery Store
Oxford, NC
09.2008 - 10.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Assistant Store Manager
Family Dollar
Glen Burnie, Maryland
10.2003 - 12.2007
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Cashier, Customer Service, Bakery, Deli
Giant Food Stores
Annapolis , MD
10.1998 - 10.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Applied Science - Law Enforcement Administration
Baltimore City Community College
Baltimore, MD06-2018
Associate of Applied Science - Law Enforcement
Baltimore City Community College
Baltimore, MD06-2018
Associate of Applied Science - Corrections Administration
Baltimore City Community College
Baltimore, MD06-2018
Some College (No Degree) - Child Care Management
Baltimore City Community College
Baltimore, MDSkills
- Operational Efficiency
- Supervisory role background
- Budget knowledge
- Standard Operating Procedures
- Customer and vendor relations
- Staffing oversight
- Staff Supervision
- Outstanding communication skills
- Inventory Monitoring
- Shrink control
Timeline
Regional Operations Manager
The Joint Smoke and Vape LLC
04.2021 - 06.2024
Assistant Manager
Superstar car wash
09.2020 - 10.2021
Manager
McDonald's
06.2011 - 06.2014
Customer Service Manager
Foodlion Grocery Store
09.2008 - 10.2011
Assistant Store Manager
Family Dollar
10.2003 - 12.2007
Cashier, Customer Service, Bakery, Deli
Giant Food Stores
10.1998 - 10.2003
Associate of Applied Science - Law Enforcement Administration
Baltimore City Community College
Associate of Applied Science - Law Enforcement
Baltimore City Community College
Associate of Applied Science - Corrections Administration
Baltimore City Community College
Some College (No Degree) - Child Care Management
Baltimore City Community College