KRISTY LAVEY
Tierra Senior Living
Carson City,NV
14
years of professional experience
Provided strategic leadership and operational oversight for a senior living community, ensuring exceptional resident care, regulatory compliance, financial performance, and overall operational excellence. Directed multidisciplinary teams while fostering a resident-centered culture focused on quality of life, employee engagement, and superior customer service. Managed budgeting, occupancy growth, strategic planning, staffing, training, risk management, and policy implementation while collaborating with families, healthcare partners, and organizational leadership to drive continuous improvement and achieve community goals.
Work History
Executive Director
3 Years 2 Months- Directed all aspects of community operations, overseeing clinical services, administration, finance, human resources, marketing, dining services, and facilities management.
- Developed and managed annual operating budgets, monitored financial performance, and maintained fiscal accountability.
- Ensured full compliance with federal, state, and local regulations, licensing requirements, OSHA standards, infection control protocols, resident rights, and life safety regulations.
- Led, mentored, and supervised department directors, fostering collaboration, accountability, and high-performing teams.
- Oversaw recruitment, hiring, onboarding, employee development, performance management, and retention strategies for community staff.
- Approved resident admissions, contracts, and operational policies while ensuring exceptional resident care and customer satisfaction.
- Established and nurtured partnerships with hospitals, physicians, home health agencies, hospice providers, and community organizations to enhance community resources and resident care.
- Directed capital improvement projects and facility maintenance, ensuring safety and regulatory compliance while creating a welcoming environment for residents.
- Fostered a resident-centered culture prioritizing quality of care and life, driving continuous operational improvement initiatives.
Hospice Liaison
1 Year 1 Month- Evaluate patient eligibility for hospice services based on clinical criteria and collaborate with healthcare providers and families to facilitate informed care decisions.
- Provide comprehensive education regarding hospice philosophy, services, benefits, and eligibility requirements to patients, families, healthcare professionals, and community partners.
- Collaborated with interdisciplinary hospice team members to develop individualized care plans for each patient.
- Facilitated communication between patients, families, and interdisciplinary hospice teams to promote understanding and continuity of care.
- Managed and maintained accurate documentation of patient interactions, referrals, admissions, and outcomes within hospice CRM systems, ensuring effective tracking and communication.
- Developed and nurtured professional relationships with hospitals, physicians, case managers, and community partners to increase hospice awareness and generate referrals.
Director of Post-Acute Operations
6 Years 8 Months- Directed and expanded a multi-state post-acute care program serving nearly 100 facilities.
- Managed team of 8 nurse practitioners and 4 physicians, overseeing daily operations to ensure high-quality patient care.
- Developed Nevada’s post-acute program and supported expansion into Utah, Indiana, and Kentucky.
- Coordinated with home health, hospice, assisted living, and skilled nursing providers to enhance care transitions and ensure continuity of services.
- Partnered with facility leadership to maintain state and federal regulatory compliance.
- Led provider onboarding, EMR training, documentation review, payroll administration, scheduling, and team meetings.
- Collaborated with billing and coding teams to improve operational accuracy.
- Supported business development and community outreach initiatives.
- Streamlined communication protocols between clinical teams, fostering collaboration and enhancing operational workflows.
Assistant Administrator
3 Years 2 Months- Managed administrative operations for assisted living community, ensuring compliance with regulations and enhancing resident satisfaction.
- Supervised office staff, streamlining workflows to support corporate leadership initiatives and improve team collaboration.
- Maintained schedules, coordinated administrative workflows, and improved office efficiency.
- Assisted with business development and community relations, fostering partnerships that increased community engagement.
Skills
Healthcare Administration
Strategic Planning & Organizational Leadership
Revenue cycle management
Policy development
Regulatory Compliance (Federal
State & Local)
EMR Systems
Clear oral/written communication
Superior organization skills
Detailed oriented
MS office
Timeline
Executive Director
Tierra Senior Living
03.2023 - 05.2026Read More
Hospice Liaison
A+ Hospice
02.2022 - 03.2023Read More
Director of Post-Acute Operations
Aguirre Healthcare / Alteon Health
06.2015 - 02.2022Read More
Assistant Administrator
Skyline Estates
04.2012 - 06.2015Read More