Shenika Hicks
Brandon,FL
Summary
Results-driven executive director with extensive experience in home health administration, staffing, and referral coordination. Skilled in monitoring budgets, guiding teams, and maintaining compliance with policies and regulations. Known for building relationships with physicians, hospitals, and referral partners to support growth.
Overview
13
13
years of professional experience
Work History
Executive Director
Suncrest Omni Home Health
Tampa, Florida
03.2024 - 10.2026
- Led strategic planning and execution initiatives that supported company growth and aligned with profitability objectives.
- Monitored budgets, expenses, and administrative workflows across departments.
- Directed daily branch operations for Suncrest Omni Home Health Services.
- Reviewed patient care plans with clinical leadership and case managers.
- Coordinated admissions, referrals, and service start dates to streamline patient access to Suncrest Omni Home Health services.
- Built relationships with physicians, hospitals, and community referral partners.
- Led staff meetings, coaching sessions, and performance reviews.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Improved employee retention by developing incentive and training programs to foster staff engagement and growth.
Office Manager
Suncrest Omni Home Health
Clearwater, Florida
11.2021 - 03.2024
- Processed billing, invoices, and insurance paperwork for home health services.
- Maintained patient records and updated confidential files in office systems.
- Supported intake paperwork and referral tracking for new home health clients.
- Communicated with nurses, aides, and administrators to keep office workflow organized.
- Oversaw inventory management and supply levels in the office. and placed new supply orders.
- Monitored and recorded invoice statuses to maintain financial accuracy. and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Maintained confidential records relating to personnel matters.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Staffing Coordinator/Clinical Support Coordinator
The Addington Place
St. Petersburg, Florida
12.2018 - 08.2021
- Managed staffing requests and shift changes with nursing leadership.
- Coordinated caregiver schedules to ensure continuous resident care coverage at Addington Place.
- Assisted with open shift coverage and call-out replacements.
- Communicated schedule updates to employees and supervisors.
- Monitored and verified timecard corrections to maintain payroll accuracy for staff.
- Coordinated and planned work shift schedules according to availability.
- Facilitated orientation sessions for new hires.
- Provided support during new employee interviews and orientations.
- Scheduled interviews between hiring managers and prospective employees.
- Conducted reference checks on prospective employees during the pre-employment process.
- Collaborated with recruiting agencies to identify qualified candidates.
- Coordinated with training department to ensure employees met required qualifications and certifications.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Organized resident care support activities at senior living community at senior living community
- Maintained clinical records and resident documentation
Staffing Coordinator
Westminister Village Suncoast Health and Rehab
St. Petersburg, Florida
11.2013 - 06.2017
- Created and organized nursing schedules for efficient staffing in rehab and senior care units. for skilled rehab and senior care units.
- Coordinated and planned work shift schedules according to availability.
- Managed callouts and arranged replacement coverage for Westminster Village Suncoast Health and Rehab.
- Maintained staffing logs, attendance records, and daily shift assignments.
- Communicated schedule changes with nursing leaders, caregivers, and department supervisors.
- Updated staffing systems and shared shift needs with department managers.
- Facilitated orientation sessions for new hires.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Processed timecards and verified payroll details for hourly care staff.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Collaborated with HR department to devise and update policies for corporate accountability and workplace health.
- Monitored performance of temporary staff members throughout their assignment duration.
- Maintained labor costs and metrics within departmental budgets to support financial efficiency.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Compiled reports on recruitment activities, including cost per hire and time to fill vacancies, to inform management decisions.
- Prepared reports on staffing metrics, including turnover rates and hiring costs, for management review.
- Addressed harassment allegations and workplace complaints to uphold safety and compliance standards., work complaints or other employee concerns.
Education
High School Diploma -
American Academy
Miami, FL05-2005
Skills
- Branch operations
- Budget oversight
- Referral coordination
- Healthcare administration
- Workforce planning
- Home health compliance
- Performance management
- Process improvement
- Leadership communication
- Strategic thinking
- Budget reporting
- Quality control
- Compliance and regulations
- Team bonding
- Partnership development
- Growth management
- Team leadership, training, and development
- Business administration
Timeline
Executive Director
Suncrest Omni Home Health
03.2024 - 10.2026
Office Manager
Suncrest Omni Home Health
11.2021 - 03.2024
Staffing Coordinator/Clinical Support Coordinator
The Addington Place
12.2018 - 08.2021
Staffing Coordinator
Westminister Village Suncoast Health and Rehab
11.2013 - 06.2017
High School Diploma -
American Academy