Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
References
Timeline
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Kristy Le Pham

Summary

Dedicated, enthusiastic and goal driven student with strong people skills and passionate in joining Apple’s dynamic team. Seeking a challenging role that leverages my diverse skills and experience to contribute to Apple’s ongoing commitment to excellence and innovation in the tech industry. I am to collaborate with talented individuals to create impactful products that enrich the lives of users worldwide, while continuously expanding my knowledge and skills within Apple’s inspiring and forward-thinking environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Specialist

Apple
, WA
10.2023 - Current
  • Surpassed AppleCare+ targets by 25%, boosting customer satisfaction and loyalty with outstanding service.
  • Successfully linked 10% of business customers with the Apple Business Team for customized solutions, aiding in their business growth.
  • Leveraged strong product knowledge and customer service skills to enhance the in-store experience, consistently receiving positive feedback for delivering personalized and informative product demonstrations.
  • Offered efficient, successful technical support, resolving product issues efficiently, which led to high customer satisfaction.
  • Collaborated effectively with various departments to share insights, solve customer problems, and improve team workflow, contributing to better customer service.

SERVER

Hanoon
, WA
01.2022 - 09.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Assisted with training of new staff members
  • Resolved technical problems related to apple products in a timely fashion utilizing problem-solving skills.

SERVER ASSISTANT

Din Tai Fung
, WA
01.2018 - 01.2023
  • Oversee inventory management tasks, store supplies, and front-end operations
  • Maintained high standards of customer service in a fast-pace environment
  • Resolved complaints promptly and professionally
  • Elevated guest experience through fun, engaging and meaningful conversations with guests.

Education

Bachelor of Arts in Business Administration - Managment

Seattle University
03-2024

ASSOCIATES OF ARTS & SCIENCE - RUNNING START

Bellevue College
07.2018

Skills

  • Software Experience (Apple icloud, C, Canva, MacOS)
  • It Support (Troubleshooting, system maintenance)
  • Data analytics knowledge (SQL)
  • Data Entry & Documentation (Excel, Word)
  • Task Management Tools (Notion, Trello, GitHub)
  • Sales

Certification

Microsoft Certified Application Specialist: Using Microsoft Office Excel 2007

Languages

Vietnamese
Professional

Volunteer Experience

VOLUNTARY WORKER March 2019 - July 2019 

ImagineHouse

- Created presentations using Microsoft PowerPoint for senior management review 

- Developed excellent communication skills through working with a diverse range of people

- Built relationships with internal departments to ensure effective communication 

STUDENT VOLUNTEER May 2019 - May 2019

50/50 Gender Equity Challenge Event

- Prepared reports summarizing volunteer activity trends over time for management review purposes 

- Drafted content for company websites and social media pages and tracked audience engagement 

- Recruited volunteers through various means such as word-of-mouth referrals or social media sites like Facebook or LinkedIn

References

References available upon request.

Timeline

Product Specialist

Apple
10.2023 - Current

SERVER

Hanoon
01.2022 - 09.2023

SERVER ASSISTANT

Din Tai Fung
01.2018 - 01.2023

Bachelor of Arts in Business Administration - Managment

Seattle University

ASSOCIATES OF ARTS & SCIENCE - RUNNING START

Bellevue College
Kristy Le Pham