Neith Wideman
East Orange,NJ
Summary
Entry-level web development enthusiast transitioning from a background in technical support and IT. Recently completed foundational training in HTML, CSS, JavaScript, and Git/GitHub through PerScholas and self-study. Gained a strong appreciation for user experience while supporting Apple customers and resolving complex technical issues. I am currently seeking an opportunity to gain real-world experience, continue learning, and grow as a developer, with a focus on front-end development and UX/UI design.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple Inc.
08.2022 - Current
- Resolved complex technical issues, enhancing problem-solving and debugging skills for software development.
- Escalated recurring software issues to the development team, aiding in product improvements and workflows.
- Configured and troubleshot applications, cloud systems, and user accounts, gaining hands-on software experience.
- Fostered user-centric thinking and UI awareness through direct support, education, and clear documentation
- Coordinated with teammates to offer feedback aimed at refining workflows and boosting overall performance.
Tier 4 Healthcare Advocate
Results-Cx: Humana Medicare
10.2020 - 03.2022
- In a high-speed remote call center setting, handling an average of 50-80 daily calls.
- Recorded customer interactions and meticulously documented relevant details for case management.
- Managed sensitive data and user accounts in CRM systems, echoing real-world application backend workflows.
- Revised customer data from the back-end using a proprietary data management system embedded in the CRM.
Information Technology Trainee
Perscholas
10.2019 - 02.2020
- Certification of Completion : Information Systems PerScholas
- 360+ Hours of hands-on training with hardware and software systems.
- Learned how to navigate, configure, and troubleshoot basic issues different operating systems such as Windows 7-10, Mac OS, and Linux Gained exposure areas such as: Active Directory, Networking Essentials, Assembling and Disassembling computer hardware, VMware
Commission Sales Floor Associate
Nordstrom
06.2018 - 08.2019
- Delivered consistent, high-quality customer service and adapted to fast-paced team environments.
- Used POS systems and contributed to inventory operations.
Education
Associate of Science - Software Development
Western Governors University
Salt Lake City, UT05-2027
Associate of Science - Information System & Technology
Raritan Valley Community College
08.2020
Software Engineering
PerScholas (Partial Completion )
Newark NJ05-2024
Skills
- Operating Systems: iOS, iPad OS, Watch OS, exposure to macOS, Windows 10
- Software Applications: iCloud, Apple Suite Google Suite, Microsoft Suite
- HTML, CSS, JavaScript Fundamentals
- Technical support background
- Teamwork and collaboration
- Multitasking
- Teamwork and collaboration
- Multitasking
Certification
CompTIA ITF+ Certification Obtained: 2023-11
Timeline
Technical Specialist
Apple Inc.
08.2022 - Current
Tier 4 Healthcare Advocate
Results-Cx: Humana Medicare
10.2020 - 03.2022
Information Technology Trainee
Perscholas
10.2019 - 02.2020
Commission Sales Floor Associate
Nordstrom
06.2018 - 08.2019
Associate of Science - Software Development
Western Governors University
Associate of Science - Information System & Technology
Raritan Valley Community College
Software Engineering
PerScholas (Partial Completion )
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