Kristy Lewis

Manage high-end residential glass projects from initial consultation through final installation, serving as the primary point of contact for clients, vendors, technicians, and contractors.

• Oversaw projects for custom glass showers, office partitions, exterior railing systems, and other architectural glass applications, ensuring timely delivery and quality standards.
• Coordinate scheduling, materials, fabrication, installation, and project completion.
• Conduct client consultations, site meetings, and project walkthroughs.
• Coordinated scheduling, materials, fabrication, and installation to ensure seamless project completion and adherence to timelines.
• Cultivated professional communication and delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Build and maintain strong, long-term relationships with clients, vendors, and contractors

Conducted property walkthroughs for Airbnb clients to identify maintenance, repair, and improvement needs, created detailed checklists, and coordinated work upon client approval.

Conducted routine maintenance and repairs on residential and commercial properties.

Installed and repaired plumbing fixtures, ensuring functionality and compliance with regulations.

Collaborated with clients to assess needs and develop customized solutions for home improvement projects.

Coordinated daily front-office operations, handling incoming phone calls, emails, customer correspondence, and vendor communications to streamline interactions. Acted as the primary point of contact for customers and vendors while maintaining accurate information and facilitating timely follow-up. Worked closely with scheduling and project management teams to coordinate projects, appointments, and customer needs. Facilitated day-to-day administrative operations, ensuring projects remained organized and on schedule to support team efficiency.

Greeted and assisted customers, ensuring a positive first impression of services offered.

Managed incoming calls and emails, providing timely information to clients and colleagues.

Scheduled appointments for consultations and installations, optimizing daily operations.

Managed the day-to-day operations of a holistic salt cave, apothecary, and tea, wine, coffee, and artisanal beverage center. Cultivated strong relationships with repeat clientele, enhancing personalized hospitality through anticipation of preferences and needs. Independently handled opening and closing operations, appointment scheduling, ordering and inventory, cash drops, maintenance, and bar service while maintaining a professional, welcoming, and respectful environment. Exhibited organizational skills, discretion, and attention to detail while independently managing operations.

Led cross-functional teams to enhance operational efficiency and achieve organizational goals.

Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.

Managed budgeting and resource allocation, optimizing financial performance across departments.