Kristy Lockett

Work History

Galveston County Tax Assessor Office

Galveston, TX

11.2022 - Current

Answers telephone and greet visitors
Provides information or refers inquiries to appropriate personnel
Routes incoming calls and records messages; responds to emails and faxes as necessary.
Utilizes computerized data entry equipment and various word processing and file maintenance programs to enter, store, and/or retrieve information
Maintains pertinent files and records; scans and copies documents as necessary; ensures files are complete and accurate.
Processes incoming and outgoing mail, including preparing photocopies and collating materials.
Balances the cash drawer daily.
Regular and punctual attendance is required.
Oversees the registration and title of motor vehicles; processes renewals of registration.
Collects property taxes; posts property taxes accurately as needed.
Assists in the distribution of disability placards, license plates, and specialty license plates.
Handles phone calls from the public, processes renewals, and title mail, accepts payments from the public, and tax certificates.
Processes dealer work for the titling of cars sold and leased.
Oversees clerical duties related to the collection of tax payments, maintaining inventory, issuing temporary tags, and issuing handicap placards.
Performs other related duties as required.

Ross Dress for Less

League City, TX

09.2021 - Current

Kept areas clean, neat and inspection-ready to comply with product guidelines.
Monitored employee work and determined benchmarks for performance indicators.
Established area team schedule and planned production.
Trained, managed and motivated employees to promote professional skill development.
Coached staff on strategies to enhance performance and improve customer relations.
Delegated work to staff, setting priorities and goals.
Directed and supervised staff performance.
Identified appropriate solutions to minimize issues and quickly solve problems.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Managed 5-10 employees.

Jostens

Denton, TX

02.2010 - 06.2019

Oversee the production of professional sports accounts.
Constructed remake rings and repairs.
Process all ring components, stones, and metal castings for shipping to the sister facility.
Kept a detailed spreadsheet of all inventory shipped.
Locate and flag certain orders in the facility for expedited shipment.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Followed policies and procedures to meet or exceed established performance requirements.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Upheld quality control policies and procedures to increase customer satisfaction.
Rolled out operational improvements and solutions to deliver top-notch customer service.