Kristy lockhart
dexter,ME
Summary
Dynamic educational support professional with strong customer service and team collaboration skills. Experienced in adapting educational resources to meet diverse student needs, ensuring accurate documentation and effective communication to enhance overall educational outcomes.
Overview
13
13
years of professional experience
Work History
ED Technician
AOS 94
Dexter, Maine
10.2016 - 12.2025
- Supported classroom instruction by assisting teachers with lesson preparation.
- Assisted students with individualized learning plans and academic challenges.
- Managed classroom behavior by implementing positive reinforcement strategies.
- Collaborated with special education staff to develop tailored educational resources.
- Monitored student progress and reported observations to educators regularly.
- Facilitated communication between parents and teachers regarding student needs.
- Organized and maintained educational materials and classroom supplies efficiently.
- Provided technology support for students using educational software and tools.
- Maintained accurate records of student performance and attendance.
- Developed individual education plans for special needs students.
- Assisted in integrating specialized students into classrooms.
- Provided support services such as language translation or speech therapy when necessary.
- Met regularly with school counselors to discuss any issues related to student behavior or academic performance.
- Organized educational materials, such as textbooks, worksheets, and other resources.
- Implemented behavior management strategies designed by school psychologists or social workers.
- Conducted group activities with small groups of students to reinforce learning objectives.
- Observed classrooms and provided feedback on best practices for teaching techniques.
- Compiled data from standardized tests and other sources into reports summarizing overall student achievement.
- Assisted in the development of assessments used to measure student understanding.
- Provided one-on-one tutoring for students who were struggling with certain concepts.
- Collaborated with classroom teachers to develop strategies for addressing challenging behaviors among students.
- Coordinated field trips and other extracurricular activities for students.
- Utilized various technology tools in the classroom setting including computers, smart boards, tablets.
- Supervised classrooms during lunch periods or after school programs.
- Monitored student progress and provided feedback to teachers on areas that needed improvement.
- Assisted teachers in creating lesson plans and activities to engage students.
- Attended professional development workshops related to new educational technologies or instructional approaches.
- Collaborated with teachers on independent learning plans.
- Worked with students in specialized classrooms.
- Created visual aids to help explain difficult concepts to students.
- Tutored students in course material to improve comprehension.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Led discussion sections, tutorials and laboratory sections under teacher direction.
- Assisted faculty members or staff with student conferences.
- Set up and assisted with audiovisual equipment operation.
- Explained class procedures, lab policies and important dates.
- Proctored examinations and monitored for cheating.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
Cashier
Walmart
Palmyra, Maine
05.2016 - 10.2016
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided helpful information.
- Maintained cleanliness and organization of checkout areas and surroundings.
- Handled cash, credit, and check transactions accurately during busy periods.
- Monitored inventory levels at checkout stations and restocked supplies as needed.
- Resolved customer complaints promptly to enhance shopping experience effectively.
- Trained new cashiers on procedures, policies, and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
420 Bakery Worker
pineapple boutique/hippychick solutions
Sangerville, Maine
05.2016 - 10.2016
- Prepared dough and baked a variety of artisanal bread and pastries.
- Maintained cleanliness and organization of the bakery workspace.
- Operated baking equipment to ensure consistent product quality.
- Prepared a variety of baked goods following established recipes and procedures.
- Monitored oven temperatures to ensure consistent baking quality and safety standards.
- Assisted in inventory management, tracking supplies for timely replenishment.
- Collaborated with team members to streamline production processes and improve efficiency.
- Maintained a clean and organized workspace in compliance with health regulations.
- Developed new recipes based on seasonal ingredients and customer preferences.
- Ensured proper storage of ingredients to maintain freshness and prevent spoilage.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Kept records of daily production numbers for each type of item produced.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Baked fresh bread and pastries for cafes and restaurants.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Attended training sessions related to food safety procedures and techniques.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Rotated stock as needed to keep freshness intact.
- Designed appealing product displays to maintain unique presentation.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Organized store by returning merchandise to proper areas and restocked displays.
- Met with customers to discuss needed bakery items and take orders.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Created new recipes using available ingredients and for special occasions.
- Checked dough for proper consistency, adding more flour if needed.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Created unique candy recipes and formulations for popular seasonal products.
- Operated industrial candy-making machines to ensure efficient production flow.
- Monitored ingredient quality and consistency throughout the candy-making process.
- Collaborated with team members to improve product presentation and packaging.
- Conducted regular maintenance and cleaning of equipment to ensure optimal performance.
- Assisted in developing promotional materials for new candy launches and events.
- Implemented inventory tracking systems to manage raw materials effectively.
- Monitored product quality throughout the manufacturing process to ensure customer satisfaction.
- Assisted in troubleshooting problems that occurred during production processes.
- Created batches of handmade candies, such as fudge, truffles, caramels, and hard candy.
- Developed procedures for efficient workflow in order to maximize efficiency while minimizing waste.
- Performed routine maintenance on equipment used in the candy making process.
- Stored raw materials properly according to industry guidelines.
- Measured ingredients accurately using scales, graduated cylinders, spoons and other tools.
- Organized inventory levels by ordering supplies on a regular basis.
- Cleaned and sterilized work areas between batches of candy to prevent cross-contamination.
- Researched trends in flavor combinations to create unique signature items.
- Operated and maintained equipment used to make candy including tempering machines, molds, enrobers, cooling tables and wrapping machines.
- Ensured compliance with health and safety regulations in the kitchen environment.
- Developed new recipes to enhance product offerings based on customer feedback.
- Collaborated with team members to streamline production processes.
- Implemented quality control measures for baked goods consistency.
- Monitored ingredient inventory and communicated needs to management.
- Maintained cleanliness and organization of the baking area and tools.
- Prepared a variety of breads and pastries using traditional methods.
- Created attractive dessert trays for catering events.
- Placed orders for additional supplies when necessary based on production needs.
making product for health care using cannibis
hippy chick
Sangerville, Maine
05.2016 - 10.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
Manager
dragonflies childrens consignment
Dexter, ME
08.2012 - 01.2015
- Led team meetings to discuss project goals and strategies.
- Developed training programs for new staff to enhance skills.
- Coordinated cross-departmental projects to improve collaboration.
- Implemented process improvements to optimize daily operations.
- Oversaw performance evaluations to ensure employee development.
- Resolved conflicts within teams to maintain a positive work environment.
- Analyzed data trends to inform strategic decision-making processes.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Analyzed market trends and competitor activity to inform business strategy.
- Ensured compliance with industry regulations and company policies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed risk by developing and implementing effective risk management strategies.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Education
Ed Tech Three Certification - Education
Eastern Maine Community College
Bangor, ME07-2025
High School Diploma -
Norwood Norfolk Central School
Norwood, NY06-1986
Skills
- Classroom management
- Curriculum development
- Technology integration
- Student assessment
- Individualized education plans
- Customer service
- Team collaboration
- Data analysis
- Professional development
- Airway management
- HIPAA compliance
- Pediatric care
- Documentation accuracy
- Immunological care
- Information documentation
- Allergic reaction care
- Emergency medical procedures
- Replenishing supplies
- Seizure management
- Sanitizing procedures
- Environmental emergency care
- Diabetic care
- Wound care
- Wound cleaning
- Taking and tracking vital signs
- Behavioral health care
Timeline
ED Technician
AOS 94
10.2016 - 12.2025
Cashier
Walmart
05.2016 - 10.2016
420 Bakery Worker
pineapple boutique/hippychick solutions
05.2016 - 10.2016
making product for health care using cannibis
hippy chick
05.2016 - 10.2016
Manager
dragonflies childrens consignment
08.2012 - 01.2015
Ed Tech Three Certification - Education
Eastern Maine Community College
High School Diploma -
Norwood Norfolk Central School